Clinical Applications Coordinator - Nisqually Generations Healing Center
Company: Nisqually Indian Tribe
Location: Olympia
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Please note: NSORNA Nisqually's
Sex Offender Registration and Notification Act requires all
individuals who have been convicted of a sex offense to register
with our Public Safety Department. This is true whether or not you
have to register with any other jurisdiction. ICW/Vulnerable
Adults. This position has regular contact with or control over
Indian Children and Vulnerable Adults. In compliance with Federal
Law, this position will not be filled by an applicant with any
felonious offense or any of two or more misdemeanor offenses under
Federal, State, or Tribal Law involving crimes of violence; sexual
assault, molestation, exploitation, contact, or prostitution;
crimes against persons; or offenses committed against children.
*This position requires a fingerprint check, which is a standard
procedure for many jobs, especially those involving children or
vulnerable populations. The Nisqually Indian Tribe is developing a
Medically Assisted Treatment (MAT) facility on Pacific Ave in
Olympia, Washington to address the opioid crisis within the
Thurston County area. The Nisqually Indian Tribe is passionate
about developing a whole person recovery model, keeping all
services under one roof so the patient has the best possible chance
of recovery. Our goal is to bring healing and wellness to the
community, focusing on the entire family by serving tribal and
non-tribal patients. GENERAL SUMMARY The Clinical Applications
Coordinator (CAC) is responsible for supporting and optimizing
clinical software systems to enhance efficiency, compliance, and
quality of care at the Nisqually Generations Healing Center. This
role ensures the effective implementation, customization, and
ongoing maintenance of electronic health and dental records
systems, including as well as other Opioid Treatment Program
Software In addition, the CAC manages various support,
communication, and learning management platforms, and ensures
compliance with state and federal regulations. The role also
supports clinical operations through staff training, hardware and
software troubleshooting, telephony service coordination, and data
reporting. By aligning clinical technology solutions with
organizational goals, this position plays a key role in improving
user access, supporting informed decision-making, and contributing
to overall healthcare delivery and workforce development. This
position ensures confidentiality, security, and accuracy of
records, and promotes positive employee, customer, and community
relations. Strong written and verbal communication skills are
required and outstanding customer service to fellow employees,
customers, vendors, etc. is expected. Regular attendance is
required, and on occasion, later hours or weekend time may be
required with project deadlines and a neat well-groomed
professional appearance is essential at all times. PRIMARY
RESPONSIBILITIES Primary responsibilities are the basic job duties
that an employee must be able to perform. This list of
responsibilities is intended to be representative of the duties
performed within this classification. The omission of a function
does not preclude management from assigning duties not listed if
such duties relate to the position. Manage the customization of
electronic health and dental record system parameters and address
integration issues with other software packages. Manage and
coordinate electronic health record (EHR) software and related
products to ensure consistent functionality and usability across
the organization. Ensure the operational integrity of the EHR
system in capturing, storing, and retrieving patient health
information, in a manner that enhances secure access by authorized
healthcare providers. Oversee document imaging and management
solutions, including document scanning, automated import, forms
capture, secure storage, archival, workflow automation, and records
management. Collaborate with Nisqually IT staff on the
implementation and configuration of new software tools and clinical
technology systems. Work jointly with Nisqually IT staff to
implement integrated software packages, troubleshoot system
conflicts, and provide secondary support for modules that intersect
with other service areas. Promote awareness of data validity,
integrity, and security standards; coordinate resolution of data
errors or deficiencies within the EHR during all phases of system
use (pre-implementation, go-live, and post-implementation). Analyze
and evaluate clinical and administrative workflows related to
information flow; serve as a liaison between service lines,
including for systems such as telephony. Acquire and maintain
comprehensive knowledge of supported software platforms to identify
procedural issues and system/application limitations. Provide
support and training to staff in the efficient and compliant use of
clinical applications; serve as a subject matter expert for
software functionality and updates. Track, document, and resolve
system issues; escalate complex technical problems to appropriate
IT personnel or vendors. Ensure compliance with applicable federal
and state regulations related to clinical software systems,
including HIPAA, 42 CFR Part 2, and other relevant privacy and
security laws. Monitor system usage and performance to identify
training gaps, user errors, or configuration issues; recommend
improvements to enhance system adaptation and efficiency. Assist
with software upgrades, patches, and configuration changes,
ensuring minimal disruption to clinical operations. Participate in
strategic planning for future technology initiatives to support
quality improvement and long-term growth of clinical services.
Adhere to all organizational policies, professional standards, and
applicable codes of ethics related to confidentiality, data
security, and responsible use of health information systems.
Maintain the highest standards of integrity and professionalism in
handling sensitive patient information and interacting with
clinical, administrative, and technical staff. Participate in
ongoing training and continuing education to stay current with
evolving healthcare technologies, electronic health record systems,
and regulatory requirements. Perform other duties as assigned.
MINIM UM QUALIFICATIONS Education and Experience Bachelor's degree
in medical informatics, Nursing, or a related field AND two years
of computer software and data analysis experience in the health
care industry or a clinical setting OR an equivalent combination of
recent appropriate experience and/or post-secondary education.
Experience in clinical software implementation, configuration, or
support. Experience providing training or technical assistance to
end users. Must possess a valid Washington State Driver's license
and maintain a driving record that meets the minimum requirements
established by Nisqually Indian Tribes vehicle insurance provider.
Successfully pass a pre-employment drug screen and criminal
background check. The ability to work with vulnerable populations
including adults and children. Must pass a State and National (FBI)
criminal history background check prior to employment. PREFERRED
QUALIFICATIONS Experience supporting clinical operations or health
IT systems within an Opioid Treatment Program (OTP) or similar
substance use disorder treatment setting. Experience working in a
Tribal Federally Qualified Health Center. Knowledge of the
Nisqually Indian Tribe's history, customs, traditions, and ability
to demonstrate cultural sensitivity. Experience working with
Federally Recognized Tribes. SUPERVISION This position does not
supervise. COMPETENCIES Possesses the knowledge, skills, and
abilities to successfully perform the primary responsibilities of
the position. Knowledge of: A broad range of patient care
activities and clinical workflows. Medical terminology, anatomy,
physiology, and concepts of disease. Clinical documentation
standards and health information systems. EHR/EMR platforms and
their use in behavioral health, dental, and general medical
settings. The interaction and integration of clinical applications,
hardware, and data processing systems within a healthcare IT
environment. Diagnostic methods and procedures related to software,
hardware, storage devices, and networked systems, including
telecommunication platforms. HIPAA and PHI requirements. Knowledge
and adherence to state (RCW, WAC) and federal confidentiality
regulations (42 CFR part 2). Tribal, Federal, and state laws,
codes, and regulations. Ethical standards governing the handling of
protected health information (PHI), including confidentiality, data
access, and secure communication practices. Skilled in:
Troubleshooting software and basic hardware issues related to
clinical applications. Gathering and analyzing system data to
identify workflow inefficiencies or training needs. Coordinating
with IT staff to implement and support integrated software packages
and telephony systems. Supporting document imaging systems, data
capture, and archival processes. Ability to: Provide user support,
training, and guidance on clinical software applications.
Communicate effectively and professionally with staff, leadership,
and IT personnel, both orally and in writing. Identify and
recommend improvements in system usage, workflows, and data
integrity practices. Apply ethical judgment in managing user
access, system permissions, and data sharing in compliance with
HIPAA, 42 CFR Part 2, and organizational policies. Work
independently and as part of a cross-functional team to plan,
coordinate, and implement projects within deadlines. Maintain
positive and respectful working relationships with staff,
leadership, and the public. Adapt to change, manage multiple
priorities, and respond effectively to emerging technological
needs. Develop user-friendly training materials and conduct system
orientations or refreshers. Protect sensitive health data and
maintain strict confidentiality in line with federal and tribal
policies. Must be able to work and communicate effectively with a
diverse group of individuals, including clinical, administrative,
and technical staff. Maintain personal, professional, and ethical
boundaries. Must be willing to travel for job-related training or
system implementation support, as requested. PHYSICAL DEMANDS The
physical demands described here are representative of those that
must be met by a team member to successfully perform the essential
functions of this position. While performing the duties of this
job, the employee is regularly required to sit for extended
periods; use hands and fingers to operate a computer keyboard,
mouse, and other office equipment; and communicate verbally and in
writing. The role requires frequent use of a computer and other
digital devices, involving repetitive hand and wrist movements.
Specific vision abilities include close vision, color vision, depth
perception, and the ability to adjust focus. Occasional standing,
walking, reaching, or light lifting (up to 25 lbs.) may be
required. WORK ENVIRONMENT The work environment characteristics
described here are representative of those a team member encounters
while performing the essential functions of this position. The
Clinical Applications Coordinator primarily works in a professional
office setting within a healthcare facility. The position routinely
uses standard office equipment such as computers, phones, printers,
and photocopiers. The role may involve regular interaction with
clinical staff in medical, dental, or behavioral health settings.
Occasional travel between departments or to off-site training
sessions may be required. The work environment may be fast-paced
and deadline-driven, particularly during software implementations,
updates, or system outages. Noise levels are generally low to
moderate. Job Posted by ApplicantPro
Keywords: Nisqually Indian Tribe, Kirkland , Clinical Applications Coordinator - Nisqually Generations Healing Center, Healthcare , Olympia, Washington
