Mobile Associate, Store-in-Store - Retail Sales
Company: T-Mobile
Location: Issaquah
Posted on: May 2, 2024
Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!Mobile Associates, Store-in-Store are an
integral part of the Retail Team responsible for bringing the
T-Mobile brand to life within National Sales partner locations,
where active customer engagement is crucial for success. They're
ambassadors who create energy and excitement around our products
and services. They are obsessed with the connected world and thrive
in a high-traffic environment, where technology innovations,
customer needs and the Retail experience are continuously evolving.
Mobile Associates excel at building and deepening relationships
with customers through meaningful interactions. They are skilled at
identifying customer needs and are passionate about educating,
demonstrating, and recommending solutions. Mobile Associate SiS,
exceed their performance targets Doing it the Right Way, by
excelling in sales, providing exceptional customer experiences, and
meeting quality of sale metrics.Job Responsibilities:
- Proactively engages with a broad range of customers in a
highly-traffic retail environment. You will use digital tools,
communicate effectively, educate customers, and showcase the value
of T-Mobile solutions.
- As a Mobile Associate, you will consistently leverage digital
self-serve tools during customer interactions and the onboarding
process. You will identify customer needs and use solution-based
selling techniques to fully demonstrate the value of T-Mobile
products and services. By recommending wireless solutions, and an
onboarding solution centric to helping customers understand how to
self-serve and utilize the T-Mobile app for wireless needs, you
will deepen relationships with customers and ensure their
satisfaction.
- Complete training on the T-Mobile in-store experience, new
skills, products and processes, and knowledge of systems and
reference resources. You will continuously learn and improve your
skills to provide the best possible experience for our customers.
Partner with home store locations to properly/fully on-board
customers. Will perform skills practicing, knowledge sharing, store
operations, opening and closing procedures.
- Customer obsessed. You are passionate, friendly, and engaging
with customers. You are able to connect on a personal level, match
the pace of the customer, build rapport, trust, and loyalty with
every interaction. You are committed to providing exceptional
service, and to exceeding customer expectations. You will
proactively reach out to potential customers to further drive sales
activity in your location. You are able to follow up with
customers, capture referrals, manage Be Back processes, and build
relationships with new and existing customers.
- Builds relationships with nearby leadership and teams to help
support the customer experience from account set up, to device
support and account servicing.Education:
- High School Diploma/GED (Required)Work Experience:
- 6 Months Of Customer Service and/or Sales Experience, Retail
Environment (Preferred).
- Customer Satisfaction: Passionate Customer Advocate With The
Desire To Be Yourself When Connecting And Having Fun With Our
Customers. Effective At Balancing Customer Experience And
Performance Goals (Required).
- Team Building: Desire To Be A Part Of The Game-Changing
T-Mobile Store Team. Willingness To Work Alongside Peers And Store
Leaders, Learning And Sharing Best Practices, While Serving
Customers And Providing Resolutions To Issues. (Required)
- Retail Sales: Competitive Drive And Confidence To Succeed In A
Fast-Paced Sales Environment. (Required)
- At least 18 years of age
- Legally authorized to work in the United States
- Travel:
- Travel Required (Yes/No):No
- DOT Regulated:
- DOT Regulated Position (Yes/No):No
- Safety Sensitive Position (Yes/No):NoWashington Pay : $18.00The
base hourly rate for the Mobile Associate role in this location is
$18.00/hour. Within the first 90 days working at T-Mobile, Mobile
Associates will receive on-the-job training and the opportunity to
earn a total of $1,500 while completing training milestones. Once
completed, Mobile Associates will promote to the Mobile Expert role
and become eligible for incentives. The annual incentive target for
a Mobile Expert is $18,000/year. Actual incentives will vary based
on performance. All employees at T-Mobile, are guaranteed to earn
$20/hour inclusive of base pay and incentives. And since we are ALL
owners, EVERY employee at T-Mobile is eligible for an Annual Stock
Grant.At T-Mobile, our benefits exemplify the spirit of One Team,
Together! A big part of how we care for one another is working to
ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when
eligible. We cover all of the bases, offering---medical, dental and
vision insurance, a flexible spending account, 401(k), employee
stock---grants, employee stock purchase---plan, paid time off and
up to paid 12 holidays - which total about 4 weeks for new
full-time employees and about---2.5 weeks for new
part-time---employees annually - paid parental and family
leave,---family building benefits, back-up care, enhanced family
support, childcare subsidy,---tuition---assistance, college
coaching, short and long term disability, voluntary AD&D
coverage, voluntary accident coverage, voluntary life insurance,
voluntary disability insurance, and voluntary long-term care
insurance. We don't stop there- eligible employees can receive
mobile service & home internet discounts, pet insurance, and access
to commuter and transit programs! To learn about T-Mobile's amazing
benefits,---check out---.--- Never stop growing!T-Mobile doesn't
have a corporate ladder-it's more like a jungle gym of
possibilities! We love helping our employees grow in their careers,
because it's that shared drive to aim high that drives our business
and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Kirkland , Mobile Associate, Store-in-Store - Retail Sales, Sales , Issaquah, Washington
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