Spa Front Desk Agent
Company: Woodmark Hotel
Location: Kirkland
Posted on: May 26, 2023
Job Description:
Opportunity: Spa Front Desk Agent - Part Time - $20.48 /
hour.
For You:
Be part of a luxury revolution in the hospitality space.
When you become a Team Member at the Woodmark Hotel & Still Spa,
you're empowered to share your craft side by side with passionate
and talented people inspired to create incredible guest moments
every day.
If this approach aligns with your passions, join us at a place
where your voice and opinion is an integral part of the next
generation of hospitality.
Perks and Benefits:
The Woodmark Hotel & Still Spa offers qualifying Team Members these
unique perks & benefits.
Perks for ALL Team Members:
- Easy access to work - centrally located in Kirkland,
Washington
- Free on-property parking.
- Daily $5.00 team member meal credit.
- Team member appreciation events and recognition
celebrations.
- Carillon Point property discounts and perks.
- LifeMart discount program through ADP.
- Medical, Dental, and Vision Insurance.
- Group Life Insurance
- 401(k) Plan
- PTO 17 days
- Team member Assistance Program
What We Are Looking For:
SUMMARY:
The Spa Front Desk Agent is responsible for greeting spa guests in
a friendly and professional manner. They will book spa services and
perform basic reception duties for the Still Spa. They will provide
exceptional service to create an extraordinary guest experience, as
well as maintain the AAA Four Diamond Standards.
The Spa Front Desk Agent shall strive to provide exceptional
service to both internal and external guests at all times. They
will be responsible for exemplifying the Woodmark Hotel & Still Spa
Culture as well as promoting our hotel values of Honesty,
Enthusiasm, Integrity, Accountability and Passion for Service.
ESSENTIAL JOB FUNCTIONS:
- Greets and welcomes guests upon arrival
- Accepts payment from guests
- Distributes locker keys, spa robes, slippers, etc.
- Completes opening and/or closing tasks
- Gives guests a tour of the facilities as required
- Maintains accurate records of locker availability
- Answer questions regarding spa services and retail products
(must attend product training)
- Maintain call log at the front desk; call guests prior to
appointment to confirm date and time of service
- Maintains strong knowledge of all spa services, including
benefits and uses of each
- Uses book4time system to book appointments and ring up retail
merchandise
- Contacts appropriate party if necessary, when a guest problem
is reported
- Answers incoming guests calls and transfers appropriately
- Provides general hotel information for guests
- Exemplifies the Woodmark Standards of Excellence
- Attends appropriate hotel and departmental meetings
- Maintains guest/client confidentiality
- Resolves guest problems and is empowered to act in absence of
manager
- Maintains records for all VIPs, special requests, etc.
- Maintains an up to date working knowledge of all hotel
amenities as well as any special events
- Interacts with hotel staff in a professional manner and assist
other departments when necessary
- Upsells other hotel services and amenities to guests
- Must maintain strong email communication regarding shift
changing and client requests updating internal notes to keep other
spa desk member informed
- Must be able to accurately follow verbal and written
instructions
- Must be detailed-orientated and able work well under pressure
fast-paced environment
- Must possesses excellent listening and communication
skills
- Ability to work a flexible schedule that includes evenings,
weekends and holidays
- Ability to book and organize events related to the spa.
- Always maintains a professional demeanor and attitude;
effectively interact with guests and associates, and resolve
problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for
all guests
- Maintains constant awareness of safety issues; reports all
safety incidents to on-duty supervisor.
- Acts with responsibility towards all company property, supplies
and equipment.
- Maintains a professional appearance and follows all Woodmark
Appearance Standards.
- Remains alert, courteous and helpful to the guests and
colleagues at all times.
- Assists new hires with paper work and logging on to
computer
- Utilize Birch Street to maintain and track retail
inventory
- Packages and sends product to clients
- Performs other duties as assigned
EXPERIENCE & EDUCATION:
- High school diploma or equivalent required
- Prior spa reservations experience preferred
- Prior hospitality experience preferred
- At least one year customer service experience required
JOB REQUIREMENTS:
- Must be a United States citizen or possess a valid work
permit
- Must be at least 18 years of age
- Must have a natural ability to interact with others
- Must be able to read, write and speak English
- Must be able to accurately follow verbal and written
instructions
- Must possesses excellent communication skills
- Must have excellent listening skills
- Must be able to work in a fast-paced environment
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings,
weekends and holidays
- Must have the ability to effectively interact with guests and
team members; and resolve problems/conflicts in a diplomatic and
tactful manner
- Must have a passion for creating an exceptional experience for
all guests
WORKING CONDITIONS:
- Must be able to sit throughout the shift, with intermittent
periods of standing and walking;
- Must be able to lift, carry push & pull up to 25 lbs
occasionally.
- Must be able to perform simple grasping, fine manipulation,
squeezing and repetitive hand & arm movements frequently
- Must be able to bend, squat, crawl, kneel, push, pull, walk on
uneven surfaces on an occasional basis;
- While primarily an indoor job, must be able to walk outside in
a variety of weather conditions (rain, wind, snow, heat);
This job description in no way states or implies that these are the
only duties to be performed by this team member. The team member
will be required to follow other instructions and perform other
work-related duties requested by their supervisor.
Woodmark Hotel is an Equal Opportunity Employer (EOE) and is
committed to providing equal opportunities regardless of age, race,
religion, color, national origin, citizenship, sex, veteran's
status, disability, or any other legally protected status.
Keywords: Woodmark Hotel, Kirkland , Spa Front Desk Agent, Sales , Kirkland, Washington
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