Patient Services Representative II

Company: Fred Hutchinson Cancer Research Center (Fred Hutch
Location: Kirkland
Posted on: March 15, 2023

Job Description:

Patient Services Representative II





Job ID

23900



Type

Temporary Full-Time




Location


US-WA-Kirkland






































Overview









Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality. At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion. The Patient Services Representative II-Temporary is the primary point of contact for patients, families, and caregivers when arriving in a department. They facilitate the patient check in process and provide patient and family centered customer service.













Responsibilities

• Schedule walk in appointments and arrives patients into the scheduling program.
• Serves as informational resources for patients.
• Activates provider orders.
• Communicates with supervisor(s) to ensure patient flow and minimize wait times.
• Participates in the Quality Assurance program for the Alliance Lab.
• Provides assistance to supervisor
• Maintains records and archives.
  
  
  
  
  
  
  
  
  
  
  
  
  
  Qualifications
  
  
  
  
  
  
  
  
  
  
  • High School diploma or equivalent.
  • One year Patient Service Representative experience or equivalent.
  • Ability to work in a fast paced, complex healthcare environment.
  • Effectively organize and manage time and tasks independently.
  • Ability to communicate (verbally and in writing) in a clear and concise manner.
  • Knowledge and ability to use Windows operating systems.
  • Epic scheduling system knowledge and skills.
  • Basic Medical Terminology knowledge. This position is patient facing and/or requires access to Fred Hutch clinical facilities. As such, full COVID-19 vaccination is required as a condition of employment, without exception. Booster doses are strongly recommended but not required. If declining a booster, completion of the COVID-19 Vaccination Status Form Questionnaire and COVID-19 Booster Declination Training is required. Because of our immunocompromised patient population, there are no medical or religious accommodations available for any employee who is patient facing and/or requires access to Fred Hutch clinical facilities. Only employees whose positions are fully remote, who are not patient facing and/or require no access to clinical facilities, may apply for medical or religious accommodations. As a condition of employment, newly hired employees must provide proof of vaccination before their first day of employment.
    
    A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists. The hourly pay range for this position is from $22.64 to $32.23 and pay offered will be based on experience and qualifications. Fred Hutchinson Cancer Center offers employees access to a retirement savings plan, an employee assistance program, paid sick leave (1 hour for every 30 hours worked), and paid holidays (up to 11 days per year).
    
    
    
    
    
    
    
    
    
    
    
    
    
    Our Commitment to Diversity
    
    
    
    
    
    
    
    
    
    We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    

Keywords: Fred Hutchinson Cancer Research Center (Fred Hutch, Kirkland , Patient Services Representative II, Sales , Kirkland, Washington