Guest Service Agent
Company: Woodmark Hotel
Location: Kirkland
Posted on: January 23, 2023
Job Description:
Opportunity: Guest Service Agent - Full time, $21.00 / hour,
non-exempt . $2500 Sign-on Bonus after successfully completing 60
days of employment, must be in good standing.For You: Be part of a
luxury revolution in the hospitality space. When you become a Team
Member at the Woodmark Hotel & Still Spa, you're empowered to share
your craft side by side with passionate and talented people
inspired to create incredible guest moments every day. If this
approach aligns with your passions, join us at a place where your
voice and opinion is an integral part of the next generation of
hospitality.Perks and Benefits: The Woodmark Hotel & Still Spa
offers qualifying Team Members these unique perks & benefits.Perks
for ALL Team Members:
- Easy access to work - centrally located in Kirkland,
Washington
- Parking is available at no cost.
- $5.00 credit towards Team Member meal for every day worked on
property.
- Team member appreciation events and recognition
celebrations.
- Carillon Point property discounts and perks.
- LifeMart discount program through ADP.Benefits for Full Time
Team Members:
- Medical, Dental, and Vision Insurance.
- Group Life Insurance (PAID BY THE COMPANY)
- 401(k) Plan
- PTO
- Team member Assistance ProgramYour View From Work:Our Guest
Experience: Our property inspires guest to feel peaceful yet
adventurous in an escape that will immerses them in the natural
beauty and authentic flavor of the Pacific Northwest. We are
located on the tranquil shores of Lake Washington; our destination
invites guests to disconnect from the distractions of everyday and
reconnect to themselves. We encourage guest to explore outdoor
activities or simply stay in, our personalized approach to luxury
invites guest to treat themselves to a new every day.What We Are
Looking For:SUMMARY: The Guest Services Agent provides the first
point of contact for guests and is responsible for creating an
excellent first impression. They are responsible for communicating
with guests looking to make or cancel hotel reservations. They will
greet guests on arrival, assign rooms and suites, issue room keys,
collect payment information, bid guests farewell at departure,
review final bills and collect feedback. The Guest Services Agent
coordinates between departments to ensure seamless communication
and provide highest quality of services The Guest Services Agent
shall strive to provide exceptional service to both internal and
external guests at all times. They will be responsible for
exemplifying the Woodmark Hotel & Still Spa Culture as well as
promoting our hotel values of Honesty, Enthusiasm, Integrity,
Accountability and Passion for Service.JOB REQUIREMENTS:
- Must be a United States citizen or possess a valid work
permit
- Possess a valid WA driver's license and have a clean driving
record
- Must have excellent phone etiquette
- Must possesses excellent verbal and written communication
skills
- Must be able to read, write and speak English
- Must have strong computer skills and working knowledge of
Microsoft Office programs
- Must be detailed-orientated and able to work well under
pressure in a fast-paced environment
- Must be able to accurately follow verbal and written
instructions
- Must be professional in appearance and demeanor
- Must have a passion for creating an exceptional experience for
all guests
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings,
weekends and holidays
- Must have the ability to deal effectively and interact well
with the guests and associates
- Must have the ability to resolve problems/conflicts in a
diplomatic and tactful manner WORKING CONDITIONS:
- Must be able to stand on feet throughout the shift, with
intermittent periods of walking;
- Must be able to occasionally lift, carry, push & pull up to 50
lbs with assistance;
- Must be able to perform simple grasping, fine manipulation, and
repetitive hand & arm movements frequently, and squeezing &
overhead reaching occasionally.
- Must be able to bend, squat, crawl, kneel, push, pull, walk on
uneven surfaces on an occasional basis;
- While primarily an indoor job, must be able to walk outside in
a variety of weather conditions (rain, wind, snow, heat);
- Must be able to climb stairs occasionally, both indoors and
outside in a variety of weather conditions (rain, wind, snow,
heat). Woodmark Hotel is an Equal Opportunity Employer (EOE) and is
committed to providing equal opportunities regardless of age, race,
religion, color, national origin, citizenship, sex, veteran's
status, disability, or any other legally protected status
PI201590469
Keywords: Woodmark Hotel, Kirkland , Guest Service Agent, Sales , Kirkland, Washington
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