Patient Services Rep
Company: EvergreenHealth
Location: Kirkland
Posted on: January 22, 2023
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Job Description:
Wage Range: $20.57 - $32.92 per hourSign-On Bonus: Up to $3,000
for those new to EvergreenHealthPosted wage ranges represent the
entire range from minimum to maximum. For jobs with more than one
level, the posted range reflects the minimum of the lowest level
and the maximum of the highest level. Some positions also offer
additional premiums based on shift, certifications or degrees. Job
offers are determined based on a candidate's years of relevant
experience, level of education and internal equity.Job
Summary:Serves as the first point-of-contact for patients in a
fast-paced clinical environment and utilizes exceptional customer
service skills to coordinate care and provide an excellent patient
experience. Responsibilities include pre-registration/scheduling,
registration/check in, message and queue management, medical
records request management, referral management, and
billing/payment processing/charge reconciliation.Primary
Duties:Coordinates all aspects of patient scheduling to include
creating initial and follow up in-person or virtual visit
appointments; rescheduling, cancelling and managing self-scheduled
appointments in a fashion that meets patient care needs and
optimizes provider schedules.Manages multi-line telephone system
(incoming and outgoing). Follows guidelines to identify and direct
patients calling with emergent/urgent symptoms to appropriate
clinical staff for screening.Sets up and verifies active and
contracted insurance coverage in multiple systems and/or educates
patients on co-insurance/co-pay, self-pay, L&I, MVA, Medicaid,
Medicare/Medicare Advantage, etc.Enrolls patient on patient portal
and explains its attributes, benefits and recommended use.Requests,
confirms and validates interpreter services.Greets patients and
completes check-in process. Directs and assists patients with
completion of appropriate paperwork.Monitors various group Message
Pools and responds to patient requests, questions and concerns
within established organizational timelines.Takes complete and
accurate messages and coordinate communication between appropriate
interdisciplinary staff. Coordinates emergent or add-on patient
care requests with clinical team and provider.Manages appointment
queues (Ex. future appointment orders; cancellation list; wait
list).Prepares, documents and sends various patient outreach
communications.Initiates outside medical record requests by
requesting materials from admissions and emergency departments,
physicians and other authorized hospital staff to support provider
visits and closure of care gaps for Health Maintenance. Prepares
and scans documents for Health Information Management department
processing.Manages incoming referrals through clinic documentation
and established tracking protocol. Facilitates communication
between the clinic, patient and insurance company, as
required.Identifies and collects copayments in adherence with
organizational goals.Cultivates EvergreenHealth culture of
community by supporting new staff training.Monitors and maintains
tidy patient waiting and staff work areas in accordance with
infection control standards and safety protocols.Orders and
restocks patient forms and non-medical supplies.Files, faxes,
scans, photocopies and distributes mail.Performs open and close
duties, which vary from clinic to clinic.Performs other duties as
assigned.License, Certification, Education or Experience:REQUIRED
for the position:High School diploma or equivalent1 year of
experience in a customer service roleExcellent interpersonal
communication skills, including the capacity to communicate with a
diverse range of individuals and dispositions.Ability to problem
solve, stay calm under pressure and present oneself in a pleasant
and professional manner when responding to inquiries from EH staff
and patients (Ex. service recovery).Strong written communication
skills, including ability to spell accurately and write
legibly.Ability to work independently, show initiative and work
productively within a team environment.Actively listen to and
validate patient conversations. Employ de-escalating techniques as
appropriate.Ability to prioritize multiple tasks and ability to
access, analyze and apply concepts associated with protocols,
policy and guidelines.Keyboarding skills and working knowledge of
Windows based software systems DESIRED for the position:Previous
experience in a medical reception or similar administrative
roleKnowledge of basic medical terminology/common
medicationsKnowledge and experience accessing/verifying insurance
coverage. Experience using Real Time Eligibility (RTE)
Payer/Insurance Portals.Electronic Medical Record (EMR) experience,
preferably Cerner.Familiarity with HIPAA and other health industry
compliance standardBenefit Information:Choices that care for you
and your familyAt EvergreenHealth, we appreciate our employees'
commitment and contribution to our success. We are proud to offer a
suite of quality benefits and resources that are comprehensive,
flexible, and competitive to help our staff and their loved ones
maintain and improve health and financial well-being.Medical,
vision and dental insuranceOn-demand virtual health careHealth
Savings AccountFlexible Spending AccountLife and disability
insuranceRetirement plans (457(b) and 401(a) with employer
contribution)Tuition assistance for undergraduate and graduate
degreesFederal Public Service Loan Forgiveness programPaid Time
Off/VacationExtended Illness Bank/Sick LeavePaid holidaysVoluntary
hospital indemnity insuranceVoluntary identity theft
protectionVoluntary legal insurancePay in lieu of benefits premium
programFree parkingCommuter benefitsView a summary of our total
rewards available to you as an EvergreenHealth team member by
clicking on the link below.2023 Benefits GuideADMIN321
Keywords: EvergreenHealth, Kirkland , Patient Services Rep, Sales , Kirkland, Washington
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