Customer Delivery Architect
Company: Cisco
Location: Seattle
Posted on: April 26, 2024
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Job Description:
We are seeking a Resident Engineer to join our Cisco CX
organization to support a major WEB customer in the Seattle Area.
You will be providing on-site consultation, technical leadership,
and direction, for the customer as well as the Cisco Teams
supporting activities such as Planning, Deployment, and Integration
as well as support for high visibility issues on Optical NCS1k,
NCS2k, NCS4k, IOS-XR, NCS1010, NCS1020, and NCS1014, found in the
customer's production network., You will work closely with our
Operations Managers, Code Developers / BU primes, Network
Consulting Engineers, and field teams to ensure a quick turnaround
on very complex issues. You will also provide leadership,
direction, and oversight for more junior level Engineers,
partnering with them to provide timely resolution to SEV 1 and SEV
2 cases. You will establish and maintain close relationships with
the Customer Network Operations Engineers as well as the "network
owners" establishing yourself as a trusted partner.
In this role, you will gain insight on the detailed functionality
of Cisco products and partner with all distributed elements of the
service chain. This is a great opportunity for someone with
patience and an empathetic view of the customer to hone their
skills and advance their career providing value to customers while
working with an industry leader. Additional responsibilities of the
role:
You will be part of Cisco's CX Organization. As mentioned above,
you will work very closely with Service Delivery Managers, Sales
Engineers, High Touch Operations Managers and SW Developers &
Engineers as well as the Service Delivery Executive (SDE) aligned
to this WEB customer engagement. This is a customer facing role in
the purist sense, you will establish and maintain close
relationships and earn the customer's trust. Who You Are First and
foremost you enjoy troubleshooting and solving problems, being out
front and leading, as well as collaborating with the Services
Delivery Manager, Cisco Architects, Engineering, and the Customer
on an on-going basis. You also work independently, receiving
minimal supervision, with no instruction on routine work and
general instruction on new assignments. The ideal candidate
demonstrates an aptitude and appetite for learning new
technologies, evidenced by the ability to expand upon core
knowledge. This is a great opportunity for someone with patience
and an empathetic view of the customer to hone their skills and
advance their career providing value to customers while working
with an industry leader in networking technology. The business
impact of this role is major, it is key to our customers view of
Cisco, maintaining and strengthening our trusted partner
status.
Our most successful candidates possess the following skills:
Minimum Qualifications
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our
talents to work as a team, to develop innovative technology and
power a more inclusive, digital future for everyone. How do we do
it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco.
We're the Internet's optimists. Our technology makes sure the data
traveling at light speed across connections does so securely, yet
it's not what we make but what we make happen which marks us out.
We're helping those who work in the health service to connect with
patients and each other; schools, colleges, and universities to
teach in even the most challenging of times. We're helping
businesses of all shapes and sizes to connect with their employees
and customers in new ways, providing people with access to the
digital skills they need and connecting the most remote parts of
the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's
backs, we recognize our accomplishments, and we grow together. We
celebrate and support one another - from big and small things in
life to big career moments. And giving back is in our DNA (we get
10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because
without diversity and a dedication to equality, there is no moving
forward. Our 30 Inclusive Communities, that bring people together
around commonalities or passions, are leading the way. Together
we're committed to learning, listening, caring for our communities,
whilst supporting the most vulnerable with a collective effort to
make this world a better place either with technology, or through
our actions. #WeAreCisco
Message to applicants applying to work in the U.S. and/or
Canada:
When available, the salary range posted for this position reflects
the projected hiring range for new hire, full-time salaries in U.S.
and/or Canada locations, not including equity or benefits. For
non-sales roles the hiring ranges reflect base salary only;
employees are also eligible to receive annual bonuses. Hiring
ranges for sales positions include base and incentive compensation
target. Individual pay is determined by the candidate's hiring
location and additional factors, including but not limited to
skillset, experience, and relevant education, certifications, or
training. Applicants may not be eligible for the full salary range
based on their U.S. or Canada hiring location. The recruiter can
share more details about compensation for the role in your location
during the hiring process.
U.S. employees have access to quality medical, dental and vision
insurance, a 401(k) plan with a Cisco matching contribution, short
and long-term disability coverage, basic life insurance and
numerous wellbeing offerings. Employees receive up to twelve paid
holidays per calendar year, which includes one floating holiday,
plus a day off for their birthday. Employees accrue up to 20 days
of Paid Time Off (PTO) each year and have access to paid time away
to deal with critical or emergency issues without tapping into
their PTO. We offer additional paid time to volunteer and give back
to the community. Employees are also able to purchase company stock
through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on
top of their base salary, which is split between quota and
non-quota components. For quota-based incentive pay, Cisco
typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to
50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and
75%;
1% of incentive target for each 1% of attainment between 75% and
100%; and once performance exceeds 100% attainment, incentive rates
are at or above 1% for each 1% of attainment with no cap on
incentive compensation.
For non-quota-based sales performance elements such as strategic
sales objectives, Cisco may pay up to 125% of target. Cisco sales
plans do not have a minimum threshold of performance for sales
incentive compensation to be paid.
Keywords: Cisco, Kirkland , Customer Delivery Architect, Professions , Seattle, Washington
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