Patient Support Center Representative - Seattle, WA
Company: Optum
Location: Woodinville
Posted on: May 12, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
The Patient Support Center Representative is responsible for the
completion of set processes and protocols. Works cooperatively with
all members of the care team to support the vision and mission of
the organization, deliver excellent customer service, and adhere to
Lean processes. Supports the teams in meeting financial, clinical,
and service goals.
This position is full-time, Monday - Friday. Employees are required
to have flexibility to work any of our 8-hour shift schedules
during our normal business hours of 7:00 am - 5:00 pm PST. It may
be necessary, given the business need, to work occasional overtime.
Our office is located at 904 7th Ave, Seattle, WA.
We offer 4-6 weeks of on-the-job training. The hours during
training will be aligned to your schedule.
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Primary Responsibilities:
First point of contact for our patients. Sets the tone for a
positive experience
Exhibits empathy, courtesy, competence, efficiency, and care
Schedules appointments and procedures, following standard
guidelines
Uses Multiple computer and phone systems to fulfill patient needs
over phone
Verifies patient information, while documenting in their Electronic
Health Record (EPIC)
Advises patients of their responsibilities regarding insurance and
referral information
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
- -Required Qualifications:
High School Diploma / GED OR equivalent work experience
1+ years of customer service experience
1+ years of Microsoft Office experience
Ability to work any 8-hour shift between the hours of 7:00 AM -
5:00 PM PST from Monday - Friday including the flexibility to work
occasional overtime based on business need
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Preferred Qualifications:
1+ years of experience in a health care setting
EMR experience
Knowledge / understanding of CPT/ICD-10 coding
Excellent communication skills and phone etiquette
Experience providing customer service
Independent means of transportation during work hours for job
related tasks
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The hourly range for this role is $16.00 to $28.85 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission. -
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law. -
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment. -
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#RPO #RED -
Keywords: Optum, Kirkland , Patient Support Center Representative - Seattle, WA, Other , Woodinville, Washington
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