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Hospitality and Workplace Operations Senior Coordinator (Seattle)

Company: Accenture
Location: Kirkland
Posted on: July 1, 2024

Job Description:

Organization: Corporate Functions/Workplace

Location: Seattle, WA

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 750,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

The Hospitality and Workplace Operations Senior Coordinator will serve as a leader for our Seattle location services team and will provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations.

This role will provide leadership and direction in matters related to facility and hospitality operations and scope/quality of services. This role is responsible for a wide range of services that include executing office meetings and events, internal and external customer support and general administrative care.

The Hospitality and Workplace Operations Senior Coordinator will work closely with the Workplace manager to execute their strategic direction and vision for the office as it pertains to internal and external stakeholders and ensure that we exceed customer experience expectations.

Key Responsibilities:

  • Execute Accenture's Workplace Solutions operations across Accenture business entities within the areas of responsibility

  • Responsible for the oversight and implementation of reception services, facility management, life safety policies and procedures. Also responsible for space management, event coordination, document services, floor operations support, space utilization management, billing/invoicing and additional location services

  • Provide leadership, direction, development and employee supervision within the areas of responsibility

  • Plan and manage operations and services deliveries, ensuring operational compliance to policies, budgets and guidelines, and review service performance against business objectives

  • Set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment

  • Process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy

  • Support Life and Safety Efforts: Including badge access, audit reports, and general CCure administration

  • Execute/oversee the purchasing, maintenance and disposal of company Workplace assets, in line with Accenture and local policy

  • Direct general construction, installation, and repair throughout the facility

  • Assists in the execution of capital projects and property rehabilitations

  • Act as a point of contact for the landlord or external providers and manage regular contract relationships

  • Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the GU/location

  • Act as the point of contact for various Workplace Solutions tools/databases, related basic technical support and end user training

  • Order, stock and maintain supplies for office (e.g., copy room, coffee/caf--. etc.)

    Job Requirements:

    • This role is full time in our Seattle office at 2nd and Seneca with occasional support in our Kirkland and Redmond Offices. Flexibility is required for this role.

    • Ability to lift and move items, up to 40 lbs.

      Basic Qualifications:

      • Minimum of 3 years of customer service and/or hospitality experience

      • Minimum of 1 year of supervisory experience

        Preferred Skills:

        • Passionate about Customer Service

        • Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)

        • Facility/Office or Hospitality Experience

          Professional Skills:

          • High level of professionalism with a good executive presence-demonstrated poise, calm under fire

          • Seeks to analyze and solve problems

          • Proactive business partner-demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability

          • Self-starter-demonstrated ability to work independently and assume greater responsibilities over time

          • Critical thinker and problem-solving skills-independently overcomes roadblocks

          • Build long-term relationships and create collaborate team environment

          • Continuous learner mindset-desire to grow quickly with a commitment to excellence

          • Great communication skills (written and oral)

          • Good organizational and time management skills

          • Demonstrated leadership in professional setting; either military or civilian

          • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

            Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.

            We accept applications on an on-going basis and there is no fixed deadline to apply.

            Information on benefits is here.

            Role Location Hourly Salary Range

            California $26.20 to $63.13

            Colorado $26.20 to $54.52

            District of Columbia $27.93 to $58.08

            New York $24.28 to $63.13

            Maryland $24.28 to $50.48

            Washington $27.93 to $58.08

            What We Believe

            We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

            Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

            Equal Employment Opportunity Statement

            Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

            All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

            Accenture is committed to providing veteran employment opportunities to our service men and women.

            For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement .

            Requesting An Accommodation

            Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

            If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

            Other Employment Statements

            Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

            Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

            Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

            The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, Kirkland , Hospitality and Workplace Operations Senior Coordinator (Seattle), Other , Kirkland, Washington

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