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Customer Service Associate

Company: Q Analysts
Location: Kirkland
Posted on: March 16, 2023

Job Description:

Company DescriptionJoin Q Analysts and become part of a world-class organization. Q Analysts has a sixteen-years track record of providing managed services and we've partnered with some of the world's best companies to deliver services that exceed expectations. Q Analysts provides industry-leading managed services that drive Quality for Quality Assurance and Testing of hardware devices, software apps and experiences as well as Ground Truth Data Services for artificial intelligence (AI) and machine learning (ML).Q Analysts is headquartered in San Jose, CA with a presence throughout the US and internationally. The company has been recognized repeatedly for its industry-leading growth rate and service quality. At Q Analysts, we listen to your needs and help you select what's right for you - this includes the right career opportunities, a choice of comprehensive benefits packages as well as technical training. When you become a Q Analysts employee, you'll see the difference in the superior levels of support and service we deliver to you, our partners, through our Consultant Experience Program. Learn about us here and come join us.Job Description***Immediate Hire - Onsite Role in Kirkland***Q Analysts is looking for Customer Service Associates to support Ground Truth Data Collection initiatives and contribute to the development of VR and AR products.Responsibilities:Guide hired participants for data collection sessions in a secured office or home environment to perform scripted motion capturesPrep and maintain assigned equipment and ensure security of proprietary devicesPrep participants for capture including intake, NDAs, scripting and answering questionsMaintain capture environment and implement lighting and staging changesRespond swiftly to project updates and changesProvide feedback to operations lead on project improvementsPerform data uploadsTroubleshooting: Ability to mitigate issues, customer-facing or technology relatedSkills and Requirements:Strong face to face customer service experienceStrong communication skillsProfessional appearance and demeanorTechnologically adept and familiar with latest trends in technology; AI/ML/AR/VROrganized and detail orientedThrives in a team environmentAbility to manage responsibilities in a fast-paced environmentExperience:Experience in a related role such as customer service or data collectionExperience with Microsoft Office 365 and its components (SharePoint, Forms, Outlook, Word, Excel)High school diploma and 2+ years working in a team environmentQualificationsAdditional InformationAll your information will be kept confidential according to EEO guidelines.

Keywords: Q Analysts, Kirkland , Customer Service Associate, Other , Kirkland, Washington

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