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Online Grocery Pickup

Company: Fred Meyer
Location: Kirkland
Posted on: November 26, 2022

Job Description:

Position Summary: Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Essential Job Functions:

--- Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

--- Adhere to local, state, and federal laws, food safety procedures, and company guidelines

--- Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones

--- Initiate and complete selection process for customers' on-line orders

--- Read and follow directions given in the note section

--- Ensure quality and freshness of all items chosen

--- Communicate with customers via a portable phone and respond to calls in a professional and timely manner

--- Retrieve each customer's order from all staging locations and ensure order accuracy

--- Process the orders through the point of sale (POS) system for associates ages 18 or older

--- Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

--- Scan and bag orders on the go while following all bagging standards

--- Communicate any substitutions or exceptions to customer's order at time of pick-up --- Load order into customers' cars

--- Maintain organization and cleanliness of staging areas and equipment

--- Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

--- Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair

--- Perform required opening and closing procedures --- Learn and adapt to new and improved processes

--- Assist in training new e-Commerce team members

--- Meet/exceed productivity standards

--- Must be able to perform the essential functions of this position with or without reasonable accommodation Behaviors/Skills: Some of the Leadership Behaviors needed to successfully perform this position are:

--- Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers' expectations, gains customers' trust and respect.

--- Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

--- Achieves Results Through Teamwork - Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

--- Leads Through Positive Influence - Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.

--- Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

--- Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

--- Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

--- Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

--- Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards. X

Job Type: Part-time

Pay: $14.49 - $21.15 per hour

Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
Shift:
* 4 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
Weekly day range:
* Weekend availability

Ability to commute/relocate:
* Kirkland, WA 98034: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Fred Meyer, Kirkland , Online Grocery Pickup, Other , Kirkland, Washington

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