Community Responder (Mental Health Professional)
Company: City of Kirkland
Posted on: November 19, 2022
$87,295.62 - $102,000.00 Annually
City Manager's Office
Closing date and time
SUMMARY: The Community Responder position will reside in the City
Manager's Office and report directly to the Community Responder
Program Manager. The Community Responder serves on a team of other
citywide community responders.
Community Responders use evidence-based practice that promotes
well-being through assessment, diagnosis, treatment, and
prevention. Community Responders incorporate knowledge of human
behavior, sociology, psychiatry, psychology, and many other social
science disciplines using advocacy, compassion and de-escalation
and crisis intervention skills to support those with unmet needs in
a culturally responsive manner. They work as a team, and
collaborate with other local, regional, state and federal programs
to identify gaps in existing resources for community members. The
primary focus of work is crisis intervention, resource referral,
and follow-up; this work is conducted in community settings such as
health care organizations, businesses, homes, public spaces and at
social service agencies.
Essential Functions: Essential functions, as defined under the
Americans with Disabilities Act, may include any of the following
representative duties, knowledge, and skills. This is not a
comprehensive listing of all functions and duties performed by
incumbents of this class; employees may be assigned duties which
are not listed below; reasonable accommodations will be made as
required. The job description does not constitute an employment
agreement and is subject to change at any time by the employer.
Essential duties and responsibilities may include, but are not
limited to, the following:
- Respond to 911 calls for service in the community, both within
a team or independently:
- Conduct ongoing biopsychosocial assessments of community
- Provide appropriate referrals and resources to community
members (e.g., caregiver respite programs, paratransit
applications, DSHS applications, SSDI, Veteran's Benefits)
- Follow-up with community members periodically to ensure a warm
hand-off to the appropriate resource(s) or services
- Periodically re-evaluate efficacy of the resource(s) or
services, and determine need for additional or alternate
- Thoroughly document all encounters in accordance with policy
and professional standards
- Conduct home visits based on referrals from other responders
and community service professionals
- Provide appropriate level of support to community members
during particularly vulnerable transitional times, such as
post-hospitalization discharge to home or to alternate points of
- Provide community member and/or caregiver/family education on
alternative care strategies and resources
- Complete all mandatory training in a timely fashion such as
clinical competency, culturally relevant practices, use of
appropriate technologies, customer service, and any other assigned
program and Department training
- Performs functions as assigned in the City's emergency response
plan in the event of an emergency.
- Promote public health and wellness by coordinating and
participating in community-wide events, health fairs, volunteer
fairs, and activities
- Participate in the development of the Community Responder
Program's performance metrics, tracking, and referrals.
- Provide or coordinate training for Fire, Police and City Staff
on social services or program updates and advancements.
- Represent the Community Responder Program on regional related
work groups or committees when requested.
Knowledge, Skills and Abilities
Knowledge, Skills, and Abilities:
- Knowledge of the principles of behavior and motivation.
- Knowledge of community health, housing, financial, and
behavioral health resources and criteria for providing
- Knowledge of local, state, and federal social service programs
and eligibility criteria, including Veteran-specific programs,
Medicare, and Medicaid.
- Knowledge of Microsoft Office Suite (including Word, Excel,
Outlook) or similar programs.
- Skilled in professional writing and communication.
- Ability to adjust quickly to changing priorities in physically
demanding, stressful, and environmentally diverse conditions.
- Ability to understand and support equity and inclusion in
policies and practices; work effectively with people from diverse
backgrounds, perspectives, and lived experiences; inspires and
encourages fair treatment.
- Ability to commit to working with the team to analyze outcomes
- Ability to work effectively as a member in formal and informal
- Ability to understand the interests and concerns of others and
able and willing to share and receive information.
- Ability to meet the expectations and requirements of internal
and external stakeholders; obtain first-hand information and use it
for improvements in services; act with consumers in mind; establish
and maintain effective relationships and gain trust and
- Value Diversity, Equity, Inclusion, and Belonging: Understand
and support equity and inclusion in policies and practices; work
effectively with people from diverse backgrounds, perspectives and
lived experiences; inspire and encourage fair treatment.
- Dedicate to Continuous Quality Improvement: Commit to work with
teams to improve the quality of life for community members.
- Ability to establish and maintain productive professional
relationships with City of Kirkland staff and other community
- Education: Master's Degree in social work, sociology,
psychology, human development or other related field.
- Experience: 1 year of paid experience in a health care setting,
including public health or behavioral health.Licenses and Other
- Must have Associate's license as a social worker, mental health
counselor, or marriage and family therapist as defined by WAC
- Prefer licensed independent social worker, mental health
counselor, or marriage and family therapist as defined by WAC
- Valid Washington State Driver's License, or the ability to
obtain within 30 days of hire.
- Prefer American Safety Health Institute (ASHI) Healthcare
provider CPR/AED/first aid certification, or the ability to obtain
certification within 90 days of hire.
- Ability to conduct suicide/homicide risk assessments and safety
planning, or the ability to obtain training within 90 days of
- Paid experience working with older adults and/or adults with
disabilities is highly desirable.
- Prefer two or more years of demonstrated experience working
with housing and/or homeless issues.
- Paid experience working with Limited English Proficiency
individuals and communities is desirable.
- Crisis intervention training and/or experience is
Physical Demands and Working Environment:
- Physical capability to effectively use and operate various
items of office related equipment, such as, but not limited to, a
personal computer, tablet computer, calculator, copier, scanner and
- Must be able to safely operate a city vehicle.
- Must be physically capable of lifting, walking, moving,
carrying, climbing, bending, kneeling, crawling, reaching,
handling, sitting, standing, pushing, and pulling.
- Navigate rugged terrains and unsanitary public places, homes,
- Ability to carry, don, and doff personal and safety equipment
during community response, including N95 mask and eye
- Work involves outreach to individuals who may be unsheltered,
living on the streets, in shelters, or located in suburban
campsites and homeless campsites.
- The incumbent may be exposed to repeated emotionally disturbing
situations, high-stress dynamic situations, hostile and/or
aggressive behaviors, which could present a personal risk of
- Work may require visits to jails and out-of-town locations,
emergency rooms, and other medical facilities.
- Exposure to bloodborne pathogens or other potentially
infectious material (OPIM).
- Work hours include various shifts to provide 24/7 coverage for
community service calls and emergencies.Selection Process
Position requires a resume and cover letter (letter of interest)
for consideration of application. Please note how you meet minimum
qualifications within the cover letter. Applicants who are selected
for next steps in the hiring process will be invited by phone or
email. Job open until filled with first review of applicants by
15th day of initial posting.
Effective November 8, 2021, all new hires to the City will be
required as a condition of employment to be fully vaccinated for
COVID-19 prior to start date.
Keywords: City of Kirkland, Kirkland , Community Responder (Mental Health Professional), Other , Kirkland, Washington
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