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DI Scheduler-SEIU - Diagnostic Imaging Scheduling (per diem)

Company: Evergreen Healthcare
Location: Kirkland
Posted on: June 9, 2021

Job Description:

Job Summary:

Responsible for accurate scheduling, pre-registration, insurance entry and verification of scheduled diagnostic procedures. Schedules diagnostic exams for patients at multiple locations while coordinating communication between the patient, Radiologist, EvergreenHealth diagnostic departments, clinics, Radia Imaging, EH Monroe Hospital, Financial Services and Patient Access. Work is set in a Call Center environment. Service provided by this position is vital to the organization as it is often the first contact with patients and providers.

Primary Duties:

  1. Schedules diagnostic exams for nine (9) different modalities, at three (3) different locations,working in multiple computer systems/programs.

  2. Demonstrates knowledge of different modalities and the scheduling requirements.

  3. Schedules in accordance with exam requirements, staffing of the units, equipment and insurance necessities.

  4. Schedules procedures via phone, answering inbound calls or initiating outbound calls.

  5. Submits request for interpreter services, to correspond with scheduled exams.

  6. Reviews orders that are received from multiple sources, CPOE (computerized physician order entry), faxed/written, online request, and verbal phone request from clinics, in order to verify the exam requested matches the orders and includes all required information.

  7. Answers department telephones promptly to organization standards, creating a positive telephone encounter.

  8. Obtains demographic and billing information from the patient or their representative.

  9. Identifies and communicates change in exam protocol, insurance requirements, and guidelines to leaders.

  10. Provide information of general and specific nature to patients and visitors, including exam protocol, directions, facilities, services, exam cost and parking.

  11. Completes pre-registration of patients at the point of scheduling, over the phone.

  12. Demonstrates knowledge of insurance payers and the use of electronic systems for verification purpose.

  13. Demonstrates knowledge of the multiple electronic applications required to perform duties.

  14. Performs other duties as assigned.

REQUIRED for the position:

  • High school graduate or equivalent
  • Experience or educational courses in data entry, computer literacy, general office procedures
  • Excellent communication skills with a high degree of tact to deal effectively with patients, physicians and EvergreenHealth staff members
  • Ability to work effectively with people from diverse cultures and diverse socioeconomic situations
  • Ability to type 35 WPM with a high degree of accuracy
  • Ability to handle multiple tasks at one time, speaking with patient/provider, computer entry, and phone systems

DESIRED for the position:

  • College or vocational training in medical terminology
  • Two years of experience in hospital, medical office or healthcare insurance setting
  • Understanding of Radiology and Medical terminology
  • This position is covered by a collective bargaining agreement between EvergreenHealth and the Service Employees International Union (SEIU) Healthcare 1199NW. Union membership is optional.NW. Union membership is optional.

Keywords: Evergreen Healthcare, Kirkland , DI Scheduler-SEIU - Diagnostic Imaging Scheduling (per diem), Other , Kirkland, Washington

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