At Cloudflare, we have our eyes set on an ambitious goal: to
help build a better Internet. Today the company runs one of the
world's largest networks that powers approximately 25 million
Internet properties, for customers ranging from individual bloggers
to SMBs to Fortune 500 companies. Cloudflare protects and
accelerates any Internet application online without adding
hardware, installing software, or changing a line of code. Internet
properties powered by Cloudflare all have web traffic routed
through its intelligent global network, which gets smarter with
every request. As a result, they see significant improvement in
performance and a decrease in spam and other attacks. Cloudflare
was named to Entrepreneur Magazine's Top Company Cultures list and
ranked among the World's Most Innovative Companies by Fast
We realize people do not fit into neat boxes. We are looking for
curious and empathetic individuals who are committed to developing
themselves and learning new skills, and we are ready to help you do
that. We cannot complete our mission without building a diverse and
inclusive team. We hire the best people based on an evaluation of
their potential and support them throughout their time at
Cloudflare. Come join us!
What you'll do as a Sr Solutions Engineer Manager
You are the team enabler, point of reference and coach. You will
work closely with our Enterprise prospects and customers by
shadowing and improving your team's technical expertise. You will
take care of new team members and you will ensure work loads are
equally distributed within the team. You are personable and can
provide constructive feedback when necessary. You will help
escalate and identify issues quickly and efficiently and you will
work with the other managers and the regional lead to ensure proper
regional coordination. The Manager is a player/coach that still
requires excellent individual contribution performance.
To aid your team, you will work closely with every team at
Cloudflare, from Sales and Product, through to Engineering and
Customer Support. Your goal of customer success should drive you
through the entire organization as you seek out and advise your
team on how to create scalable solutions for your customer's
Examples of desirable skills, knowledge, experience and
Our Solutions Engineers come from a wide range of backgrounds:
financial consulting, engineering, software development, product
management, customer support & project delivery. We're serious
about building a diverse team. When hiring we look for diversity of
experience combined with genuine curiosity for our technology.
Ultimately, you are passionate about technology, have the
ability to explain complex technical concepts in easy-to-understand
terms, and you like coaching and teaching. You are naturally
curious, and an avid builder who is not afraid to get your hands
dirty. Similarly, you have experience managing large teams that
could include managers. On the Solutions Engineering team, you will
find a collaborative environment where everyone brings different
strengths and jumps in to help each other and you will be an
integral part of driving that culture.
The Sr Solutions Engineering Manager role has the same
requirements as the Solutions Engineering role with the following
- Demonstrable experience in coaching, leadership skills or team
management of mid to large sized enterprise SE organizations with
team leads or SE Managers reporting to you.
- Demonstrable experience in navigating technical sales for large
- Demonstrable experience in understanding and solving
escalations, team issues or other management related
- Proven track record of successfully partnering with account
executives and customer success teams to deliver Cloudflare
solutions to customers.
- Cultivate cross SE team/office coordination, keep us all
connected as one team.
- Facilitate knowledge transfer between SE teams:
- Ensure the team learns from the great ideas of single team
- Ensure mistakes are not repeated within the team.
- Develop strong relationships outside of SE organization to aid
in escalation of issues (product/support/engineering/special
- Maintain strong communication with Account Executives and
Customer Success leads.
- Keep the pulse of the team: who is happy, productive,
performing. Know each member's strengths and how they would each
like to develop.
- Exemplify and cultivate positive culture traits.
- Provide support and confidence to team members.
- Cultivate a very open communication environment. Criticism is
welcome and appreciated.
- Maintain culture of independence amongst team members while
offering advice to team members on how to improve.
- Maintain balance of player and coach workloads.
- Operate as a highly performing individual contributor.
- Maintain trust and respect from the team.
- Ability to handle any call, from any customer.
- Workload Management.
- Conduct 1:1's with team members.
- Act as a point of escalation for team issues, escalate issues
that can't be solved in the team.
- Recruit, interview, and on-boarding new team members.
- Develop team members in skills, knowledge and career within
Cloudflare, including developing managers or future leaders
- Manage performance and set the bar high
- Report on individual SE strengths and weaknesses.
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology
company. We're a highly ambitious, large-scale technology company
with a soul. Fundamental to our mission to help build a better
Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important
organizations and journalists with powerful tools to defend
themselves against attacks that would otherwise censor their work,
technology already used by Cloudflare's enterprise customers--at no
Athenian Project: We created Athenian Project to ensure that
state and local governments have the highest level of protection
and reliability for free, so that their constituents have access to
election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with
Path Forward, a nonprofit organization, to create 16-week positions
for mid-career professionals who want to get back to the workplace
after taking time off to care for a child, parent, or loved
184.108.40.206: We released 220.127.116.11 to help fix the foundation of the
Internet by building a faster, more secure and privacy-centric
public DNS resolver. This is available publicly for everyone to use
- it is the first consumer-focused service Cloudflare has ever
released. Here's the deal - we don't store client IP addresses
never, ever. We will continue to abide by our privacy commitment
and ensure that no user data is sold to advertisers or used to
Sound like something you'd like to be a part of? We'd love to
hear from you!
This position may require access to information protected under
U.S. export control laws, including the U.S. Export Administration
Regulations. Please note that any offer of employment may be
conditioned on your authorization to receive software or technology
controlled under these U.S. export laws without sponsorship for an
Cloudflare is proud to be an equal opportunity employer. We are
committed to providing equal employment opportunity for all people
and place great value in both diversity and inclusiveness. All
qualified applicants will be considered for employment without
regard to their, or any other person's, perceived or actual race,
color, religion, sex, gender, gender identity, gender expression,
sexual orientation, national origin, ancestry, citizenship, age,
physical or mental disability, medical condition, family care
status, or any other basis protected by law. We are an
Cloudflare provides reasonable accommodations to qualified
individuals with disabilities. Please tell us if you require a
reasonable accommodation to apply for a job. Examples of reasonable
accommodations include, but are not limited to, changing the
application process, providing documents in an alternate format,
using a sign language interpreter, or using specialized equipment.
If you require a reasonable accommodation to apply for a job,
please contact us via e-mail at email@example.com or via mail at
101 Townsend St. San Francisco, CA 94107.