Telecommunications Operator-SEIU - Answering Service (40 hrs/wk)
Company: Evergreen Healthcare
Posted on: May 3, 2021
Responsible for the accurate, efficient, and courteous
processing of incoming Hospital calls, as well as calls for
EvergreenHealth Answering Service contracted clients. Additional
responsibilities include timely and accurate processing and paging
of hospital codes, monitoring and relaying of various alarms for
Plant Operations and Security, as well as Mailroom duties as
Process all calls within the current service level
Answer and navigate calls with accuracy, efficiency, and
courtesy using best customer service tactics and practices.
Record and relay complete and accurate answering service message
tickets, verifying all message details including correct spelling
of patient name, caller name, and call back number.
Monitor and relay, with efficiency and urgency, designated codes
via the code phone and code panels by getting correct information,
promptly overhead paging, and documenting for legal and statistical
Monitor and relay designated internal Plant Operations and
Security alarm panels, reporting any alarms to the Engineer on duty
or Security Officer according to set procedures.
- Performs other duties as assigned.
REQUIRED for the position:
- High School graduate or equivalent
- Excellent customer service skills.
- Excellent telephone skills.
- Ability to work in a team setting.
- Typing/keyboarding at a minimum of 45 words per minute.
DESIRED for the position:
- High volume PBX, answering service, call center, or medical
provider office experience with a demonstrated understanding of
This position is covered by a collective bargaining agreement
between EvergreenHealth and the Service Employees International
Union (SEIU) Healthcare 1199NW. Union membership is optional.
Keywords: Evergreen Healthcare, Kirkland , Telecommunications Operator-SEIU - Answering Service (40 hrs/wk), Other , Kirkland, Washington
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