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Service Coordinator

Company: Hines Supply
Location: Kirkland
Posted on: May 3, 2021

Job Description:



Hines Supply , a Division of USLBM Is Seeking a Service Coordinatorfor Our Kirkland, IL Location.
Were a people first company thats passionate about continuous improvement.Hines Supply has been providing assistance to builders and homeowners since 1892. Throughout the years, we have remained dedicated to providing quality, value and service to our customers. Our core commitment is to provide 100% customer satisfaction.

What you should know about working at Hines Supply :
Were all about teamwork!All positions are hands-on and we band together when necessary. We support each other!We have local and corporate team members to help you along the way and partner on projects as appropriate. We are a relaxed atmosphere.This is not a suit and tie environment. We care about our communities.USLBM, our divisions and associates are committed to contributing to the communities where we live and work. We work hard!We are a continuous improvement driven organization and we are focused on keeping organized and on task. Were built on safety.We provide a safe and healthy workplace for all our employees. Our employees go home in the same condition they came to work.
How you will spend your days as aService Coordinator:
Coordinate with Service Technicians and/or Vendors to maximize completions, minimize days out, and meet customers' schedules. Report on the status of service to sales department and managers, this to include daily entering of previous days notes. Coordinate with shipping coordinator paperwork and staging or delivery of material for next day scheduled services. Maintain database on service requests. Maintain Past Due Service Part Orders and Invoice Material as Needed. Coordinate with Buyers for the ordering of parts. Arrange for outside service contractors as necessary to keep completions at reasonable levels. Work with others, internally and externally, to deliver millwork products and services on time and complete. Work with other employees to identify and communicate barriers that keep us from achieving those results. Train a person to backup this position during vacations and illness and other absences. Submit, track and reconcile reimbursements from vendors for parts and labor on warrantable repairs Properly invoice and bill for chargeable / billable service. Assist Credit as needed to collect. Create and update as needed a procedure manual for the department. Perform additional duties as necessary.
We want you to build your career with us! Can you check all of these boxes?
Minimum Education Required: High School Diploma Minimum experience required1-2 years office administration and/or millwork experience preferred Special skills/knowledge requiredAbility to handle interpersonal conflict, strong verbal and written skills, and ability to pursue collections as needed to meet goals of company. Confidentiality requirement--high OtherComputer literate in applicable software and hardware applications. Physical demands include lift up to 25 lbs. frequently and 50 lbs. on a random basis, standing, walking or sitting for extended periods of time, and bending or stooping. This position is deemed as a Safety Sensitive position.
Building Your Career With Benefits:
The Usual.Medical, Dental and Vision (starting the 1 st of the month after 30 days). The Good.401(k) with company match. The Best.Paid Time Off and Paid Holidays. Even Better.Employee Discounts. Generous Referral Program. How do we top that?We support your educational and career goals with our continuing educations programs, paid training and promoting from within.
Build Your Future Today With Hines Supply.

Hines Supply is an equal opportunity employer of all qualified individuals.

We are committed to being a welcoming workplace that includes partnering with individuals with diverse backgrounds and experiences. This helps us hold our mission of being the Employer of Choice while providing our employees with the ability to build their career. People of color, women, LGBTQIA+, veteran and persons with disabilities are encouraged to apply .

Keywords: Hines Supply, Kirkland , Service Coordinator, Other , Kirkland, Washington

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