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Success AnalystHelp Desk/Service Desk

Company: Experis
Location: Kirkland
Posted on: May 1, 2021

Job Description:

Customer Success Analyst Full Time Bellevue/Kirkland, WA MUST BE LOCAL CANDIDATE / SHIFT IS 10:00 PM-6:00 AM Help with external customers; pro- active support QUALIFICATIONS: 1-3 years' experience working in an analytical, consultative, or technical support role Inquisitive thinker and disciplined problem solver who keeps digging until a solution materializes Effective communicator able to translate complex matters into simple messages that resonate with multiple audiences Detail obsessed and lover of scanning the minutiae to drive bigger picture outcomes Mission-oriented individual passionate about making a difference and leaving a positive legacy wherever you go Embrace change with a "can do" attitude and willingness to roll up your sleeves to get the job done You're cool, calm, and collected and loved by your peers for the joy you bring working with them NICE TO HAVE: Fluency in a language from Asia Pacific Region (ex: Korean, Japanese, Tagalog, etc.) or Europe (ex: French, German, Spanish, Portuguese, etc.) Familiarity with Atlassian products Bachelor's Degree in Business, Business Science, Analysis, Accounting or similar education or experience equivalent CORE RESPONSIBILITIES: Provide inbound general customer service Deliver solution trial performance analysis & reporting to Sales Provide machine learning, algorithmic, and product testing Produce daily business performance reporting Proactively monitor system performance & alert appropriate teams if there's an issue ROLE OVERVIEW Reporting to the Director Customer Operations the Customer Success Analyst is responsible for ensuring the integrity of our data & products, and elevating their results in preventing fraud for our customers. Leveraging your critical thinking, attention to detail, and customer-centric mentality you'll uncover answers to our customer's general inquiries and generate performance analysis results for internal and external stakeholders. As an analytical expert, we'll look to you to help inform the business as to the performance effectiveness of our solutions for our customers, escalate issues to appropriate channels when necessary, and assist product in the quality assurance of any release.

Keywords: Experis, Kirkland , Success AnalystHelp Desk/Service Desk, Other , Kirkland, Washington

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