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Senior CX Strategist

Company: GoDaddy
Location: Kirkland
Posted on: April 30, 2021

Job Description:

GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy--is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit--www.GoDaddy.com . Location: Kirkland, Washington - Austin, Texas - Sunnyvale, California - Scottsdale, Arizona or any of GoDaddy's office locations. We are also open to this role being remote with some travel once we are back to office What you'll get to do... As a Senior Customer Experience (CX) Strategist at GoDaddy you'll be a customer knowledge professional, delivering a wide range of consulting services to our Brand, Marketing, Product, UX, and Care teams. You'll help us examine key flows and journeys, uncovering gaps and problems in the GoDaddy CX and pinpointing opportunities to improve. You'll conduct primary research, interviewing customers, developing case studies, and creating customer journey maps. You'll participate in strategic planning meetings, offering ideas and insights and sometimes leading customer-focused ideation activities. Your overarching goal will be to help us increase customer NPS, satisfaction, and success.--

  • Omnichannel flow analysis / heuristic reviews
  • Competitor analysis
  • Analyzing customer NPS and CSAT survey data
  • Creating ad hoc research summaries and insights briefs
  • Contributing to strategic planning meetings
  • Facilitating customer focused activities and workshops Your experience should include...
    • 5+ years as a Digital Strategist, Content Strategist, Marketer, or UX professional
    • Lead role in facilitating team meetings, planning sessions, and/or workshops
    • Ownership of significant areas of client or customer experiences
    • Conducting customer interviews and other research studies
    • Authoring reports / summaries and communicating findings
    • Crafting effective slides and presentations
    • Collaborating with a wide range of roles in marketing, product, UX, and other departments
    • Lead and/or participant role in journey mapping workshops--
    • Working with remote teams
    • Using a variety of white boarding activities, tools, and techniques
    • Employing design thinking and other strategic frameworks
    • Success stories about applying customer knowledge to affect business outcomes
    • Track record of taking on progressively greater responsibilities in your roles
    • History of successfully managing your own time and meeting deadlines You might also have---
      • Mastery of Miro or other virtual white boarding tools
      • Experience presenting at meet ups, conferences, and events
      • Agency background
      • Data analytics / visualization skills
      • Understanding of NPS and CSAT programs
      • Experience owning a small business or side hustle
      • Bachelor's degree or higher We've got your back... GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age,--race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition,--pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. If you need help completing an application for a position with GoDaddy, please contact our Recruiting Team at myrecruiter@godaddy.com . GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies. If you are a former employee, please indicate your GoDaddy work email address (if you remember).
        Can you provide proof of eligibility to work in the U.S.? --*
        -- Will you now or in the future require GoDaddy to commence ("sponsor") an immigration case in order to employ you (ex. H-1B or other employment-based immigration case)? --*
        -- Have you ever previously interviewed with GoDaddy or any of its subsidiaries (Media Temple, Main Street Hub, Sucuri, etc.)? --*
        Please select Have you ever been offered employment with GoDaddy or any of its subsidiaries (Media Temple, Main Street Hub, Sucuri, etc.)? --*
        Please select Do you have a portfolio to share with us? Please include the link here.
        If your portfolio is in a file format, please attach here.
        Attach File Dropbox Google Drive If you selected "Employee Referral", please list the referring employee's name.
        By submitting your application:(i) you confirm that the information you provide is accurate and complete to the best of your knowledge and you will inform us immediately if you subsequently become aware of any errors or inaccuracies; (ii) you acknowledge you are applying for a role with a company within the GoDaddy group, details of which will be provided at a later stage of the recruitment process if applicable; and(iii) you confirm you have read and understood the terms of our privacy policy (https://www.godaddy.com/legal/agreements/privacy-policy?isc=gdbb3376d). If you have questions regarding the application process or experience technical issues, please email myrecruiter@godaddy.com. If you have questions about our privacy practices, please email privacy@godaddy.com. --*
        Please select US GoDaddy Diversity, Inclusion & BelongingAt GoDaddy, we want our company to be as diverse as our customers, because we believe diverse teams build better products and make for a better place for all of us to work.--We're proud of our culture, and we're committed to fostering inclusion and belonging for all our employees.--Our philosophy is, come as you are and do great work. You belong here!To make sure we walk the talk when it comes to inclusion, we--would like--information from you to help guide us.--We want you to know, GoDaddy does not discriminate on the basis of race/ethnicity, age, sexual orientation, gender, gender identity or expression or any other basis protected by federal, state or local law.--Responses are anonymous.--Your responses, or your choice not to--respond,--will not--be associated with your specific application and--will not--in any way be used in the hiring decision.Below are some--voluntary--demographic questions.--If you choose to answer them, your responses will be used to help us identify areas for improvement as we seek to identify and--reduce--unconscious bias in our hiring process.-- Which categories describe you?
        American Indian or Alaska Native
        Asian
        Black/of African origin
        Hispanic or Latin(x)
        Native Hawaiian or Other Pacific Islander
        White or Caucasian (Non-Hispanic)
        I prefer not to disclose
        I identify my gender as:
        Female
        Male
        Non-binary/third gender (inclusive of bigender, agender, androgynous, gender fluid, gender non-conforming)
        I prefer not to disclose
        Do you consider yourself a member of the Lesbian, Gay, or Bisexual (LGBTQ) community?
        Yes
        No
        I prefer not to disclose
        In 2016, as part of the White House's Joining Forces Campaign, GoDaddy pledged to hire 500 veterans and/or veterans' spouses over the next 5 years. Do you and/or your spouse/domestic partner identify as a (current or former) military service member?
        Self
        Self & spouse/domestic partner
        Spouse/Domestic Partner
        I/We have never served
        I prefer not to disclose

Keywords: GoDaddy, Kirkland , Senior CX Strategist, Other , Kirkland, Washington

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