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Account Director Full Time Management Kirkland, WA, US
30+ days ago Requisition ID: 1395
RENOVO SOLUTIONS LLC provides healthcare technology
management solutions to help reduce costs, increase quality and
improve medical equipment performance in healthcare facilities
nationwide. We also provide unbiased and objective healthcare
technology management advice and consulting.
At RENOVO, we value knowledge, reliability, and integrity in our
employees. If you are interested in being a part of a team that is
committed to making a difference in healthcare equipment
maintenance and healthcare asset and technology management, we
invite you to apply for one of the open positions. We are always
looking for talented, passionate, hard-working people to join our
team. Our employees are not afraid to speak their mind, to try new
things, and to wear multiple hats. Our people are empowered to help
our customers. We foster teamwork and cooperation, and always
promote a “customer first” philosophy. We uphold this standard with
our associates, clients, partners, and the communities in which we
do business. We live by our company’s Five Guiding Principles,
which we have termed TRUST:
Treat each other with care, kindness and respect.
Respect our associates’ responsibility of putting family
Uphold the highest standards of excellence in all we
Share our success with our associates, clients, partners
Treasure our people and promote from within.
Summary : An Account Director isassigned full time on-site to a
specific resident staff account(facility).The Account Director
isresponsible for all aspects of on-site account management and
supervision ofall service personnel assigned to him/her.Due to the
close daily relationship and interaction with hospital,medical and
administrative staff, as well as, vendors and service personnel,the
Account Director is required to demonstrate excellent customer
servicerelations and organizational skills.Dueto the multi-faceted
management responsibilities, the Account Director mayspend up to
100% of their time on administrative tasks.
Specific Responsibilities :
Must exhibit excellent leadership ability and personnelskills.
An individual must be able to deal with people in a managerial
orsupervisory role, establish work priorities and schedules,
trainingrequirements, etc., in a manner sensitive to both the
customer and co-workers. Whileworking with the Senior BMET
(supervisor) and Responsible Manager, the Account Directoris
responsible for the day-to-day management of the medical
equipmentmanagement program and the resident staff (usually
multiple FTE’s) directlyunder him/her, including conducting
performance reviews and any disciplinaryactions required.
Must take responsibility for clerical needs,
includingcompleteness and accuracy of service reports, filing,
tracking of scheduledmaintenance (SM) and repair services, monthly
status reports, and notificationto departments of overdue and
Coordinates outside vendor services as required orrequested and
tracks outside vendor SM’s and repairs, including negotiation
ofservice contracts when necessary.
Where applicable, assists in tracking of inventoryadditions and
deletions to the Renovo Services agreement.Communicates with
appropriate support staffpro-actively to assure customer
satisfaction with the Renovo program.Reviews Inventory & budgetary
reports foraccuracy and completeness.
Must work independently to schedule all SMs whilebalancing
repair calls as required.Mustrespond to all urgent requests for
service verbally within 15 minutes.
Must prioritize balance of repairs and scheduledservices
Orders and tracks all necessary parts and purchasedservices for
repairs using the approved purchasing method for the
account.Demonstrates good judgement on which repairsare attempted
Maintains timely and accurate knowledge of equipmentstatus
through proper use of department schedules, inventories and
Responsible for inventory control.Must accurately track and
report alladditions, deletions, and changes including accuracy of
department inventoriesand SM schedules.
Must exhibit extraordinary customer relationsskills.A close
daily relationship withthe customer requires a high level of
customer satisfaction and perception ofvalue per dollar
cost.Company image isperceived primarily through contact with the
customer and on-site personnel.
Must work closely with his or her Managers to keep theminformed
of account status. This must include SM status, repair status,
leveland type of projects underway and customer concerns and
Assists in user education and new equipment evaluationas
requested.Assists in evaluation ofpredictable life span of aging
As pertaining to equipment management, tracks safetyand quality
related issues as required by the facility including
hazardnotification, equipment failure related to patient safety,
manufacturer recallsand mandatory equipment notifications and
upgrades.Attends Safety Committee meetings as requiredby the
Assures the maintenance of test equipment to
highstandards.Tracks test equipment, parts inventoryand other
on-site assets as assigned.Maintains accurate quantity and
locations for all company assets underhis/her control.
Performs other duties as assigned, including assistingwith
on-site repair calls as needed.
Must be available for after hours service calls andparticipate
in the on-call rotation if asked to do so.
17.Performs other duties as assigned. **
** Important Note .If you were previously employed as a memberof
the staff at this facility, this list of duties supersedes any
other list ofduties that you were assigned at that time.If the
customer asks you to perform a task that is outside of the scopeof
those listed above, you must refer that request to your immediate
Renovosupervisor, who must formally authorize and document this
change in the scopeof your duties.
A.S. Degree in Electronics and/or Biomedical Technology or
equivalent military required.
BS Biomed or Comp/Electrical Engineer
Skills, Knowledge and Abilities :
CBET or CHTM preferred.
High school diploma or equivalent required.
Minimum of 5 years experience in the service and maintenance of
Minimum of 1 year supervisory experience required.
Exceptional organizational skills required.
Excellent written and verbal communication skills required.
RENOVO Solutions provides equal employment opportunities (EEO)
to all employees and applicants for employment without regard to
race, color, religion, sex, national origin, age, disability or
genetics. In addition to federal law requirements, RENOVO Solutions
complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the
company has facilities. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of
absence, compensation and training.
RENOVO Solutions expressly prohibits any form of workplace
harassment based on race, color, religion, gender, sexual
orientation, gender identity or expression, national origin, age,
genetic information, disability, or veteran status. Improper
interference with the ability of RENOVO’s employees to perform
their job duties may result in discipline up to and including