Technical Field Specialist
Company: TSMG
Location: Seattle
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Working under the Field
Operations Manager and collaborating closely with the Operations
Lead, the Technical Field Specialist will provide direct technical
support in the development, preparation, operation, and
post-processing of in-eld location data collection experiments and
pilots. The Technical Field Specialist will serve as the in-eld
coordinator of such programs, both collecting data hands-on and
guiding the work of less technical field operators to ensure that
the operation is running smoothly and according to requirements
communicated by the Field Operations Manager and Operations Lead
and by the Client Program Managers and Engineers. This role oers an
exciting opportunity to support leading-edge work being done at a
top tier technology company. Preparation work will include:
Reviewing device configuration requirements (e.g., OS versions,
user accounts, settings, installed apps, connectivity, etc.);
Ensuring that devices are configured to run properly based on the
requirements and that data can be collected and successfully passed
to backend systems; Obtaining required devices from inventory and
configuring those devices for field operators. In-field work will
include: Conducting trial runs to assure that devices and
connections to backend systems are working properly; Conducting and
leading in-field data collection; Providing frequent status
updates; Addressing any technical issues that occur in the field,
including extracting device diagnostic logs, opening bugs and
escalating to Client Staff as required. Post-operations work will
include: Documenting and reporting on: pilot results and downtimes
for different apps, tool issues, and bugs that impact pilot
operations; Verifying that data collected has successfully
transferred to backend systems; Participating in data analysis and
extraction as required; Proactively identifying areas for program
and workflow improvement. Qualifications required: BA/BS degree, or
min. 2-3 years of relevant testing/support experience is required;
Must have 1 years of QA testing or technical support experience of
Mobile Apps; Familiarity with Mobile & web technologies
organizational tools like Google Spreadsheets/ Excel (SQL,
Javascript, etc skills a plus); Strong verbal and written English
communication skills with the ability to communicate
cross-functionally with local and Global teams/stakeholders; Strong
teamwork skills; Driver's license and ability to drive and use
other forms of transportation to conduct pilots at various local
venues including client offices, stand alone stores, and shopping
malls; Clean driver's and criminal record. We may use artificial
intelligence (AI) tools to support parts of the hiring process,
such as reviewing applications, analyzing resumes, or assessing
responses. These tools assist our recruitment team but do not
replace human judgment. Final hiring decisions are ultimately made
by humans. If you would like more information about how your data
is processed, please contact us.
Keywords: TSMG, Kirkland , Technical Field Specialist, IT / Software / Systems , Seattle, Washington
