Field Service Engineer Seattle Mobility Customer Service

Company: Siemens Mobility
Location: Seattle
Posted on: April 22, 2024

Job Description:

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility is seeking to fill a Field Service Technician position in Seattle, WA, to plan, prioritize, coordinate, and handle all phases of the maintenance activities of our SIEMENS CHARGER locomotives. You will also be responsible for scheduling maintenance activities with our customers, training their maintenance personnel, and advising on the best maintenance techniques.

Setting a safe work environment and proactively supporting our customers is essential to the function. You will interact with the operational, engineering, dispatching, and financial departments for the railroad's safe, cost-effective, and efficient operations. Weekly shift hours can change based on customer schedule and maintenance needs, with regular overtime.

What your day-to-day will look like:

• Provide a positive customer service experience by establishing a rapport with Customer management and maintenance facility personnel.
• Ensure the provision of high-quality technical advice to the customer's maintenance workforce to improve the equipment reliability of the Charger fleet.
• Ensure responsiveness and support to finishing the troubleshooting and repairs assigned to service requests.
• Ensure the delivery of ongoing system operation training for the customers.
• Identify Non-conformance issues and improvement recommendations.
• Assists the local staff in assigned troubleshooting and repair works.
• Ensure accurate communication between the customer, our Rail Support Center, and the field team.
• Give feedback to the team regarding performance, quality, and efficiency issues.
• Be the Conduit to the field - conducts regular meetings with field personnel and managers to share company information, updates, etc.
• Work with 3rd party vendors, such as Cummins, to ensure proper operation of vendor components installed on the locomotive.
• Continually progress customers' maintenance practices to support the Charger locomotive as intended by the manual.
  To thrive in this role, you have:
  
  • Associate's degree in engineering or a minimum of 5 years of experience working in an industrial or maintenance environment.
  • Excellently demonstrated English language technical communication skills.
  • Proven skills with all Microsoft Office (including Excel/Word/Access/PowerPoint) products.
  • Ability to travel 10%
  • Setting you apart from others would be experience in rolling stock (railroad) maintenance and commissioning or other rail-related experience as well as knowledge of Railroad Regulatory, FRA requirements, and guidelines.
    Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.
    
    Why you'll love working for Siemens!
    
    • Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits - starting Day 1!
    • We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
    • We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
    • We are frontrunners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
    • Solve the world's most significant problems - Be part of exciting and innovative projects.
    • Opportunities to contribute your innovative ideas and get paid for them! Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!
    • Employee perks and discounts in addition to our 401k match and generous Paid Time Off.
      Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html . The base salary range for this position in Seattle, WA is $86,600 - $116,900. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.
      
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      Equal Employment Opportunity Statement
      Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
      
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Keywords: Siemens Mobility, Kirkland , Field Service Engineer Seattle Mobility Customer Service, IT / Software / Systems , Seattle, Washington