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Veterans Preferred - Staff Linux Systems Administrator-Federal

Company: ServiceNow
Location: Kirkland
Posted on: November 12, 2021

Job Description:


Military Veterans are Encouraged to Apply. Company Description

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.-

We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

  • Contribute to Configuration Management and Infrastructure as Code for ServiceNow's global private cloud.
  • Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
  • Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
  • Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
  • Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
  • Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
  • Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
  • Troubleshoot database backup and restore failures as well as perform database migrations.
  • Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.

    Qualifications

    To be successful in this role you have:
    • The ideal candidate will have a strong background in systems administration and engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers. Prior experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable. Strong Linux expertise is a must.
    • Capability to obtain a favorable US Public Trust Position
    • Solid experience with Linux (RedHat and/or CentOS)
    • Working level knowledge of one: Perl, Python, JavaScript
    • Familiarity with MySQL, Oracle, MariaDB, or similar technologies; proficiency preferred
    • Strong experience with service troubleshooting in a production environemnt covering web front-end, Systems, Databases and Networks.
    • Familiarity with Networking Technologies such as routing, switching and load balancing. F5 and NGINX experience is ideal.
    • Experience with performance and availability monitoring, analysis, and configuration management platforms (e.g. Nagios/Icinga, Cacti, Ansible, Puppet, cfengine, chef, Splunk, Logstash) is desirable.
    • Understanding of ITIL v3 framework and how it applies to incident, problem and change.
    • Candidate must have good communication skills and work well in a collaborative team environment.

      JV20

      Additional Information

      ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

      If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

      For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

      Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

      Videos To Watch


Keywords: ServiceNow, Kirkland , Veterans Preferred - Staff Linux Systems Administrator-Federal, IT / Software / Systems , Kirkland, Washington

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