Patient Services Representative - Women's Care Clinic
Company: EvergreenHealth
Location: Kirkland
Posted on: March 17, 2023
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Job Description:
Wage Range: $20.57 - $32.92 per hour
Sign-On Bonus:Upto $3,000.00 for those new to EvergreenHealth
Posted wage ranges represent the entire range from minimum to
maximum. For jobs with more than one level, the posted range
reflects the minimum of the lowest level and the maximum of the
highest level. Some positions also offer additional premiums based
on shift, certifications or degrees. Job offers are determined
based on a candidate's years of relevant experience, level of
education and internal equity.Job Summary:
The Patient Services Representative serves as the first
point-of-contact for patients in a fast-paced clinical environment
and utilizes exceptional customer service skills to coordinate care
and provide an excellent patient experience. Responsibilities
include pre-registration/scheduling, registration/check in, message
and queue management, medical records request management, referral
management, and billing/payment processing/charge
reconciliation.
Primary Duties:
1. Coordinates all aspects of patient scheduling to include
creating initial and follow up in-person or virtual visit
appointments; rescheduling, cancelling and managing self-scheduled
appointments in a fashion that meets patient care needs and
optimizes provider schedules.
2. Manages multi-line telephone system (incoming and outgoing).
Follows guidelines to identify and direct patients calling with
emergent/urgent symptoms to appropriate clinical staff for
screening.
3. Sets up and verifies active and contracted insurance coverage in
multiple systems and/or educates patients on co-insurance/co-pay,
self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage,
etc.
4. Enrolls patient on patient portal and explains its attributes,
benefits and recommended use.
5. Requests, confirms and validates interpreter services.
6. Greets patients and completes check-in process. Directs and
assists patients with completion of appropriate paperwork.
7. Monitors various group Message Pools and responds to patient
requests, questions and concerns within established organizational
timelines.
8. Takes complete and accurate messages and coordinate
communication between appropriate interdisciplinary staff.
Coordinates emergent or add-on patient care requests with clinical
team and provider.
9. Manages appointment queues (Ex. future appointment orders;
cancellation list; wait list).
10. Prepares, documents and sends various patient outreach
communications.
11. Initiates outside medical record requests by requesting
materials from admissions and emergency departments, physicians and
other authorized hospital staff to support provider visits and
closure of care gaps for Health Maintenance. Prepares and scans
documents for Health Information Management department
processing.
12. Manages incoming referrals through clinic documentation and
established tracking protocol. Facilitates communication between
the clinic, patient and insurance company, as required.
13. Identifies and collects copayments in adherence with
organizational goals.
14. Cultivates EvergreenHealth culture of community by supporting
new staff training.
15. Monitors and maintains tidy patient waiting and staff work
areas in accordance with infection control standards and safety
protocols.
16. Orders and restocks patient forms and non-medical supplies.
17. Files, faxes, scans, photocopies and distributes mail.
18. Performs open and close duties, which vary from clinic to
clinic.
19. Performs other duties as assigned.
License, Certification, Education or Experience:
REQUIRED for the position:
* High School diploma or equivalent
* 1 year of experience in a customer service role
* Excellent interpersonal communication skills, including the
capacity to communicate with a diverse range of individuals and
dispositions.
* Strong written communication skills, including ability to spell
accurately and write legibly.
* Ability to work independently, show initiative and work
productively within a team environment.
* Actively listen to and validate patient conversations. Employ
de-escalating techniques as appropriate.
* Ability to prioritize multiple tasks and ability to access,
analyze and apply concepts associated with protocols, policy and
guidelines.
* Keyboarding skills and working knowledge of Windows based
software systems.
DESIRED for the position:
* Previous experience in a medical reception or similar
administrative role
* Knowledge of basic medical terminology/common medications
* Knowledge and experience accessing/verifying insurance coverage.
Experience using Real Time Eligibility (RTE) Payer/Insurance
Portals.
* Electronic Medical Record (EMR) experience, preferably
Cerner.
* Familiarity with HIPAA and other health industry compliance
standardsBenefit Information:
Choices that care for you and your familyAt EvergreenHealth, we
appreciate our employees commitment and contribution to our
success. We are proud to offer a suite of quality benefits and
resources that are comprehensive, flexible, and competitive to help
our staff and their loved ones maintain and improve health and
financial well-being.
Please see job description
PI206577837
Keywords: EvergreenHealth, Kirkland , Patient Services Representative - Women's Care Clinic, Healthcare , Kirkland, Washington
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