Medical Registration Specialist

Company: Center for Diagnostic Imaging
Location: Kirkland
Posted on: February 15, 2021

Job Description:

Be a part of something bigger, and join our team as a Medical Registration Specialist and help transform lives through remarkable customer service. As a Registration Specialist, you will be the first point of contact for patients -- answering phones, cheerfully greeting and registering patients, scheduling patient procedures, and acting a liaison between medical technologists and patients waiting for exams. This position is 6:30am-3:00pm, Monday to Friday, with an occasional weekend.

CDI delivers quality patient-centered care, showing in words and actions the true meanings of our core values of accountability, compassion, drive, excellence and integrity. You will play an important part in that process by actively listening to patients' needs, and showing empathy to every patient you speak with.

ESSENTIAL DUTIES AND RESPONSIBLITIES: Creates a positive experience for every customer, every day by believing in and practicing The Experience

(60%) Registration

Greets and checks-in patients scheduled for imaging services; registers demographic
information and processes payment plans and copays with patients
Fields calls appropriately for center associates
Calls patients to confirm upcoming appointments
Acts as liaison between technologists and the patients waiting for exams and relays
messages regarding scanner status and other clinic information
Maintains front office lobby area by straightening magazines, organizing coffee supplies,
and assisting with general office clean up
Prepares paperwork for daily and upcoming appointments
Faxes reports, billing requests, and medical release forms to referring offices as
requested
Works closely with technologists to ensure patients have a smooth transition between
the front office and technical areas

(15%) Insurance

Verifies patient's insurance
Pre-certifies all exams with patient's insurance company
Obtains insurance authorization
Uses knowledge of insurance carriers (example Medicare) and procedures that
require waivers to obtain authorization if needed prior to appointment
Handles release of information requests for patients, referring offices, other medical
facilities, attorneys & insurance companies following Company guidelines

(15%) Scheduling

Arranges transportation, interpreters, and hotel accommodations for patients when
appropriate
Enters and submits patient exam orders
Verifies orders match exam schedules
Schedules referrals and ensures proper authorizations are obtained
Schedules walk-in patients

(5%) Medical Records

Processes requests for image orders and CDs from referring physicians and patients
Maintains an up-to-date and accurate database on all current and potential referring
physicians

(5%) Completes other duties as assigned

075 - Kirkland, WA
Full-time

Required:

Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion; 1+ years customer service experience
Ability to work independently and in a team environment in a fast paced environment
Working knowledge of Microsoft Office; proficient with using computer systems and typing
High school diploma or equivalent

Preferred:

Previous medical office experience
Bilingual

Be a part of something bigger -- join our team in transforming lives through remarkable service. CDI is a national provider network of medical imaging and related services. Through our collection of partnerships, we deliver our trademark customer service and high-quality services to enhance patient care in more than 35 states, offering a wide range of screening, diagnostic and interventional procedures that complement each community's needs.

CDI is an EO Employer/Vets/Disabled.

CDI is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability, veteran status or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.

CDI and its associates have an employment relationship, which is known as employment-at-will. This means that either CDI or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.

Keywords: Center for Diagnostic Imaging, Kirkland , Medical Registration Specialist, Healthcare , Kirkland, Washington