Manager, UX Design (Guest Education Centre - Contact Centre)
Company: Lululemon Athletica
Location: Seattle
Posted on: May 8, 2024
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Job Description:
Location:
Qualifications, skills, and all relevant experience needed for this
role can be found in the full description below.
United States of America
State/Province/City:
Washington
City:
Seattle
Business Unit:
Store Support Centre (SSC)
Time Type:
Full-time
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Description & Requirements who we arelululemon is an innovative
performance apparel company for yoga, running, training, and other
athletic pursuits. Setting the bar in technical fabrics and
functional design, we create transformational products and
experiences that support people in moving, growing, connecting, and
being well. We owe our success to our innovative product, emphasis
on stores, commitment to our people, and the incredible connections
we make in every community we're in. As a company, we focus on
creating positive change to build a healthier, thriving future. In
particular, that includes creating an equitable, inclusive and
growth-focused environment for our people.About this teamThe
Educator (Employee) Digital UX design function is a key part of the
Global Digital & Omni team, providing user-centered experience
strategy, design concepts, and production-ready design assets to
deliver a consistent and meaningful guest experience across our
digital touch points.A day in the life: -Lead, coach, and develop a
team of UX designers for our Guest Educator Center (Our Support
Centre)Review, provide feedback, and approve design components,
flows, strategies, and other artifacts developed by the teamEnsure
smooth delivery of high quality deliverables across multiple
projects at any given time, providing oversight and guidance while
empowering team membersWork cross functionally with teams, such as:
Product Management, Technology, User Research, Brand Creative,
Analytics & Optimization, and Digital Strategy to build UX
strategies, designs, and ultimately end user experiences that align
with the Digital & Omni portfolio goalsContribute to overall UX
design principles, processes and standards in collaboration with
broader UX teamCoordinate and facilitate workshops to gather input
from various team members and stakeholdersProvide recommendations
to inform workstream roadmap and plansCollaborate with UX Managers
to align on deliverables and expectationsCreate and deliver
executive level presentations -Recruit, hire, manage and mentor top
digital UX/UI designers. Develop relationships with design firms
and independent contractorsQualifications:8+ years of experience
designing end-to-end UX0-3 years of management experience, direct
people management preferred but not requiredBS or BA degree or
equivalent experience: human-centered interaction, UX/UI design or
related field of studySuccessful experience managing or mentoring
designersExperience leading large-scale projects with a variety of
stakeholdersStrong leadership, strategic thinking and practical
organizational planning skillsExpertise across all facets of
human-centered design and user experience, spanning UX strategy,
experience/interaction design, user research/assessment,
prototyping, visual design and user adoption.Superior communication
and compelling presentation skills to build and share inspiring
visual storiesPractical understanding (including capabilities and
limitations) of current technologies used to design rich
experiences (Figma, Miro, etc.)Experience translating user
research, analytics and best practices into design decisionsmust
havesAcknowledge the presence of choice in every moment and take
personal responsibility for your life.Possess an entrepreneurial
spirit and continuously innovate to achieve great results.
-Communicate with honesty and kindness and create the space for
others to do the same. -Lead with courage, knowing the possibility
of greatness is bigger than the fear of failure. -Foster connection
by putting people first and building trusting relationships.
-Integrate fun and joy as a way of being and working, aka doesn't
take yourself too seriously.Additional NotesImmigration support is
potentially available for this role.Compensation and Benefits
Package -lululemon's compensation offerings are grounded in a
pay-for-performance philosophy that recognizes exceptional
individual and team---performance. The---typical hiring range for
this position is from---$145,700 - $191,200---annually; the base
pay offered is based on market location and may vary depending on
job-related knowledge, skills, experience, and internal equity. As
part of our total rewards offering, permanent employees in this
position may be eligible for our competitive annual bonus program,
subject to program eligibility requirements. ---At lululemon,
investing in our people is a top priority. We believe that when
life works, work works. We strive to be the place where inclusive
leaders come to develop and enable all to be well. Recognizing our
teams for their performance and dedication, other components of our
total rewards offerings include support of career development,
wellbeing, and personal growth: -Extended health and dental
benefits, and mental health plans -Paid time off -Savings and
retirement plan matching -Generous employee discount -Fitness &
yoga classes - -Parenthood top-up -Extensive catalog of development
course offerings -People networks, mentorship programs, and
leadership series (to name a few) -Note: The incentive programs,
benefits, and perks have certain eligibility requirements. The
Company reserves the right to alter these incentive programs,
benefits, and perks in whole or in part at any time without advance
notice. - -#LI-Hybrid -#LI-BR1
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Keywords: Lululemon Athletica, Kirkland , Manager, UX Design (Guest Education Centre - Contact Centre), Executive , Seattle, Washington
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