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Clinical Services Manager

Company: Universal Health Services
Location: Kirkland
Posted on: November 19, 2022

Job Description:



The Inpatient Manager is responsible for the direct supervision of case managers, group therapists, assessment specialists, and substance use dependency professionals. They assist the Director in overseeing the quality of care, including training staff on regulatory requirements and implementation of program material and curriculum. Managers maintain a therapeutic presence in the program and provide support when needed. The Inpatient Social Services Manager is also responsible for staff scheduling and managing coverage, coaching and performance improvement, timecard approvals, vacation requests, payroll oversight, etc. This position contributes to the hospital's philosophy, objectives, educational and quality improvement efforts while providing guidance and oversight of program operations.




* Master's degree from an accredited college or university in Social Work or related field.


* Management experience in a psychiatric inpatient facility preferred.
* Completion of clinical supervision certification preferred but can be obtained upon hire.
* Five (5) years of post-Master's experience in a psychiatric health care setting.
* Minimum (3) years, direct experience in individual and family group therapies, crisis intervention, and treatment planning.
* Strong clinical assessment skills required.
* Experience in facilitating groups.


* Current full licensure in Washington State; Social Work preferred
* Must possess a valid driver's license.

Additional Requirements:

* As part of new hire orientation, the employee will obtain CPR, First Aid, Handle with Care, and Verbal De-Escalation certifications upon hire.


Knowledge, Skills, and Abilities:

* Manage recruitment, development of, and appraisal of staff
* Oversee day-to-day management operations and address issues with staff that may arise according to policy
* Develop, implement, and monitor policies and directives; take corrective action for non-adherence to set policies by staff
* Handle individual and group communications for scheduling, policy changes, growth opportunities, PTO requests, etc.
* Oversee training of new staff members
* Strong knowledge of family and group therapy techniques
* Formulate and conduct educational, therapeutic, and /or support groups.
* Knowledge in evidence-based practice such as CBT, DBT, ACT, etc.
* Provide support to staff and interns in skill development.
* Strong clinical assessment skills:
* Assess and identify the psychosocial, educational, developmental, and behavioral functioning of the client/family system utilizing evidence-based practice.
* Knowledge of crisis intervention procedures
* Facilitate safety plans for evenings and weekends, as needed, daily, according to patient safety and acuity.
* Document assessment update when there are significant changes in a client's condition.
* Consult with families on the emotional, social, and financial aspects of care.
* Conduct individual/couples/family supportive counseling
* Facilitate family meetings for all patients assigned.
* Develop an effective working relationship with the client and/or family - engagement, collaboration, advocacy, and problem solving.
* Evaluate and document the effectiveness of interventions and client responses.
* Teach clients and/or staff the tools they need to meet treatment goals.
* Assess and identify the services needed by the client/family.
* Comply with required standards for medical/legal reporting situations (i.e., child abuse, dependent adult abuse, psychiatric commitment).
* Strong clinical skills in treatment planning
* Lead role in multidisciplinary team meetings, patient care conferences, treatment planning/rounds.
* Daily treatment planning with the team around patient care.
* Creating the treatment plan for all patients assigned.
* Demonstrates knowledge of bio-psychosocial factors and DSM-5 related to the ages of the patients served and incorporates the knowledge into the treatment plan.
* Collaboratively conduct Discharge Planning with patients.
* Collaborate with the treatment team, UR, and outpatient providers as necessary.
* Ensure ROI is complete.
* Communicate effectively with referral sources, health care team members, and community providers regarding client status and progress.
* Ability to recognize the importance of adapting to the various patient age groups and abilities.
* Ability to use good judgment and to maintain the confidentiality of information
* Maintain confidentiality in compliance with professional ethics according to professional and facility standards.
* Ability to accept direction and adhere to organization policies and procedures.
* Flexibility in working to support case management needs across all levels of care and facilities (i.e., facilitating groups, conducting work-ups, helping with case management in outpatient and satellite locations).
* Participate in performance improvement projects and activities at the hospital.
* Continued professional development and training.
* Continue professional development in the individual, family, and group therapy.
* Participate in conferences and workshops related to mental health.
* Ability to orient new colleagues and supervise student interns.
* Provide clinical supervision for staff working toward licensure, as approved by the program director.
* Knowledge of advocacy theory and techniques.
* Proficiency in the following areas:
* group facilitation
* computer skills - operate office equipment
* planning and organizing
* time management - organizing and prioritizing workloads to meet deadlines
* Effective oral and written communication skills
* Ability to communicate effectively with clients and co-workers
* Ability to work as a team player
* Skills in telephone etiquette and paging procedures
* Ability to maintain records and prepare reports and correspondence related to the work.
* Possess excellent interpersonal skills, be customer-service oriented, show reliability and initiative, demonstrate tact, resourcefulness, patience, flexibility, and dedication
* Skill in understanding the expectations of Joint Commission, CMS, and applicable state licensing requirements.
* Ability to direct and prepare for Joint Commission surveys.
* Ability to direct changes or corrective actions related to regulations or survey outcomes.
* Ability to adhere to safety policies and procedures.

Physical, Mental, and Special Demands:

This section describes how an employee in this position currently performs the functions of this position. Modifications to how this job may be performed will be reviewed on a case by case basis.

* Ability to stand, or walk up to six hours, sit for up to two hours.
* Ability to spend 20% of the workday outdoors in temperatures varying from 30-100oF and 80% of the workday indoors in temperatures varying from 60-85oF.
* Ability to occasionally push/pull wheeled carts up to 200 lbs. (i.e., crash carts, patients on stretchers or in wheelchairs).
* Ability to frequently lift and carry up to 10 lbs. (charts, records).
* Ability to see well enough to read written material.
* Ability to discern a variety of odors.
* Ability to handle hazardous/infectious waste on an occasional basis.
* Ability to work in an environment with a frequently high noise level, where chemicals are used for cleaning; where mechanical and electrical hazards may occasionally be present; and where dust, mist, and steam are frequently generated in housekeeping tasks.
* Ability and knowledge of how to respond when exposed to blood and bodily fluids.
* Ability to participate in the management of acutely agitated patients consistent with Handle with Care and hospital procedures.

Machines, Tools, Equipment, and Other Work Aides:

This section describes those machines, tools, equipment, and other work aides an employee in this position must be able to use.

* Computer and various software packages.
* FAX machine.
* Telephone, paging system, cell phone, and voice mail.
* Copy machine.
* Medical Records.
* Policies, procedures, plans, resource materials, and program manuals.
* Telehealth platforms

Keywords: Universal Health Services, Kirkland , Clinical Services Manager, Executive , Kirkland, Washington

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