Clinical Services Manager
Company: Universal Health Services
Posted on: November 19, 2022
The Inpatient Manager is responsible for the direct supervision of
case managers, group therapists, assessment specialists, and
substance use dependency professionals. They assist the Director in
overseeing the quality of care, including training staff on
regulatory requirements and implementation of program material and
curriculum. Managers maintain a therapeutic presence in the program
and provide support when needed. The Inpatient Social Services
Manager is also responsible for staff scheduling and managing
coverage, coaching and performance improvement, timecard approvals,
vacation requests, payroll oversight, etc. This position
contributes to the hospital's philosophy, objectives, educational
and quality improvement efforts while providing guidance and
oversight of program operations.
* Master's degree from an accredited college or university in
Social Work or related field.
* Management experience in a psychiatric inpatient facility
* Completion of clinical supervision certification preferred but
can be obtained upon hire.
* Five (5) years of post-Master's experience in a psychiatric
health care setting.
* Minimum (3) years, direct experience in individual and family
group therapies, crisis intervention, and treatment planning.
* Strong clinical assessment skills required.
* Experience in facilitating groups.
* Current full licensure in Washington State; Social Work
* Must possess a valid driver's license.
* As part of new hire orientation, the employee will obtain CPR,
First Aid, Handle with Care, and Verbal De-Escalation
certifications upon hire.
STANDARDS OF PERFORMANCE
Knowledge, Skills, and Abilities:
* Manage recruitment, development of, and appraisal of staff
* Oversee day-to-day management operations and address issues with
staff that may arise according to policy
* Develop, implement, and monitor policies and directives; take
corrective action for non-adherence to set policies by staff
* Handle individual and group communications for scheduling, policy
changes, growth opportunities, PTO requests, etc.
* Oversee training of new staff members
* Strong knowledge of family and group therapy techniques
* Formulate and conduct educational, therapeutic, and /or support
* Knowledge in evidence-based practice such as CBT, DBT, ACT,
* Provide support to staff and interns in skill development.
* Strong clinical assessment skills:
* Assess and identify the psychosocial, educational, developmental,
and behavioral functioning of the client/family system utilizing
* Knowledge of crisis intervention procedures
* Facilitate safety plans for evenings and weekends, as needed,
daily, according to patient safety and acuity.
* Document assessment update when there are significant changes in
a client's condition.
* Consult with families on the emotional, social, and financial
aspects of care.
* Conduct individual/couples/family supportive counseling
* Facilitate family meetings for all patients assigned.
* Develop an effective working relationship with the client and/or
family - engagement, collaboration, advocacy, and problem
* Evaluate and document the effectiveness of interventions and
* Teach clients and/or staff the tools they need to meet treatment
* Assess and identify the services needed by the client/family.
* Comply with required standards for medical/legal reporting
situations (i.e., child abuse, dependent adult abuse, psychiatric
* Strong clinical skills in treatment planning
* Lead role in multidisciplinary team meetings, patient care
conferences, treatment planning/rounds.
* Daily treatment planning with the team around patient care.
* Creating the treatment plan for all patients assigned.
* Demonstrates knowledge of bio-psychosocial factors and DSM-5
related to the ages of the patients served and incorporates the
knowledge into the treatment plan.
* Collaboratively conduct Discharge Planning with patients.
* Collaborate with the treatment team, UR, and outpatient providers
* Ensure ROI is complete.
* Communicate effectively with referral sources, health care team
members, and community providers regarding client status and
* Ability to recognize the importance of adapting to the various
patient age groups and abilities.
* Ability to use good judgment and to maintain the confidentiality
* Maintain confidentiality in compliance with professional ethics
according to professional and facility standards.
* Ability to accept direction and adhere to organization policies
* Flexibility in working to support case management needs across
all levels of care and facilities (i.e., facilitating groups,
conducting work-ups, helping with case management in outpatient and
* Participate in performance improvement projects and activities at
* Continued professional development and training.
* Continue professional development in the individual, family, and
* Participate in conferences and workshops related to mental
* Ability to orient new colleagues and supervise student
* Provide clinical supervision for staff working toward licensure,
as approved by the program director.
* Knowledge of advocacy theory and techniques.
* Proficiency in the following areas:
* group facilitation
* computer skills - operate office equipment
* planning and organizing
* time management - organizing and prioritizing workloads to meet
* Effective oral and written communication skills
* Ability to communicate effectively with clients and
* Ability to work as a team player
* Skills in telephone etiquette and paging procedures
* Ability to maintain records and prepare reports and
correspondence related to the work.
* Possess excellent interpersonal skills, be customer-service
oriented, show reliability and initiative, demonstrate tact,
resourcefulness, patience, flexibility, and dedication
* Skill in understanding the expectations of Joint Commission, CMS,
and applicable state licensing requirements.
* Ability to direct and prepare for Joint Commission surveys.
* Ability to direct changes or corrective actions related to
regulations or survey outcomes.
* Ability to adhere to safety policies and procedures.
Physical, Mental, and Special Demands:
This section describes how an employee in this position currently
performs the functions of this position. Modifications to how this
job may be performed will be reviewed on a case by case basis.
* Ability to stand, or walk up to six hours, sit for up to two
* Ability to spend 20% of the workday outdoors in temperatures
varying from 30-100oF and 80% of the workday indoors in
temperatures varying from 60-85oF.
* Ability to occasionally push/pull wheeled carts up to 200 lbs.
(i.e., crash carts, patients on stretchers or in wheelchairs).
* Ability to frequently lift and carry up to 10 lbs. (charts,
* Ability to see well enough to read written material.
* Ability to discern a variety of odors.
* Ability to handle hazardous/infectious waste on an occasional
* Ability to work in an environment with a frequently high noise
level, where chemicals are used for cleaning; where mechanical and
electrical hazards may occasionally be present; and where dust,
mist, and steam are frequently generated in housekeeping tasks.
* Ability and knowledge of how to respond when exposed to blood and
* Ability to participate in the management of acutely agitated
patients consistent with Handle with Care and hospital
Machines, Tools, Equipment, and Other Work Aides:
This section describes those machines, tools, equipment, and other
work aides an employee in this position must be able to use.
* Computer and various software packages.
* FAX machine.
* Telephone, paging system, cell phone, and voice mail.
* Copy machine.
* Medical Records.
* Policies, procedures, plans, resource materials, and program
* Telehealth platforms
Keywords: Universal Health Services, Kirkland , Clinical Services Manager, Executive , Kirkland, Washington
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