Product Manager - Identity & Access Management
Posted on: November 19, 2021
At Cloudflare, we have our eyes set on an ambitious goal: to help
build a better Internet. Today the company runs one of the world's
largest networks that powers approximately 25 million Internet
properties, for customers ranging from individual bloggers to SMBs
to Fortune 500 companies. Cloudflare protects and accelerates any
Internet application online without adding hardware, installing
software, or changing a line of code. Internet properties powered
by Cloudflare all have web traffic routed through its intelligent
global network, which gets smarter with every request. As a result,
they see significant improvement in performance and a decrease in
spam and other attacks. Cloudflare was named to Entrepreneur
Magazine's Top Company Cultures list and ranked among the World's
Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for
curious and empathetic individuals who are committed to developing
themselves and learning new skills, and we are ready to help you do
that. We cannot complete our mission without building a diverse and
inclusive team. We hire the best people based on an evaluation of
their potential and support them throughout their time at
Cloudflare. Come join us!
About The Department
As a Product Manager at Cloudflare, you are responsible for
building products that improve the way that the Internet works.
Product Managers at Cloudflare sit at the intersection of software
development, design, and business strategy. We shape high-level
product goals but also get hands on. On an average day, you might
pitch a concept to senior leadership, create a launch plan with
marketing, work with designers to conduct user research, prototype
a new feature, iterate on a spec, analyze usage data, or work with
an engineer on implementation. We have ultimate responsibility for
understanding our client needs, influencing business strategy,
feature specification, and working with engineering to develop our
About The Role
Cloudflare serves a wide range of customers from blogs to small
businesses to Fortune 500 companies. Each of these customers has a
different set of expectations about how they secure their
Cloudflare accounts and share access with colleagues. The Identity
and Access Management (IAM) team ensures that all of our customers
have the necessary capabilities to properly secure and grant access
to what they trust Cloudflare to manage. Past efforts of the team
include: Allowing all customers to share their accounts , SSO login
support , and more secure API access .
What You'll Do
As a member of the growing team of product managers your
Own the product vision for your area. Ensure that it aligns with
the overall product and company vision.
Be an expert on the domain, the market, the trends. Evangelize the
vision constantly so all stakeholders are aligned, have context and
understand where we are going.
Represent the customer. Be the champion and voice of customers.
Build intimate, personal customer relationships. Bring the
customer's voice into the creation process.
Manage the roadmap. Make tough tactical prioritization decisions
while helping the company think long-term. Build trust with
stakeholders by maintaining an understandable, accurate
Author use cases and prioritize requirements based on specific
real-world product applications and extrapolate detailed product
requirements for the scenarios.
Collaborate across teams. We win or lose as a team. Product
managers play a critical role in creating alignment between
engineering teams and stakeholders. A collaborative attitude is
essential to the job.
Measure success. Own the measures used to define success for your
product. Success measures must be defined at the inception of a
product and tracked throughout its lifecycle. Make measures visible
to all stakeholders and interpret them into actionable conclusions
and new hypotheses.
Develop new opportunities. With your finger on the pulse of the
market, the customers and the engineering teams, you are uniquely
positioned to discover and develop new opportunities.
Examples Of Desirable Skills, Knowledge And Experience
The ideal candidate is entrepreneurial-minded and thrives in a
fast-paced and goal-driven environment. You have outstanding
communication and collaboration skills and are able to work with a
diverse group, get consensus, and drive the product forward. You
are execution focused and emphasize getting things done while
paying attention to important details. You have several years of
experience working with enterprise, SaaS, or security technologies.
You have a passion for building SaaS products and want to solve the
problems of performance, security, and reliability of the
2+ years of product management or equivalent experience with
demonstrated ability to discover opportunities, and then define and
Exceptional communication, presentation, organizational and
Strong customer and stakeholder empathy. You must be not only the
voice of the customer, but at various times the voice of marketing,
finance, engineering, support and ops. You must be able to channel
many points of view.
Must be able to define and manage complex process and/or product
issues of a broad scope using independent judgment
Experience balancing execution, agility, and culture at a fast
Experience partnering closely with Product Design to deliver
engaging user experiences
Familiarity with modern software development practices used to
build and deploy applications.
Experience with customer research. You know when and how to get
feedback from the customer base to keep projects moving in the
BS/MS in a technology field
Experience with analyzing data for trends and answers to questions
using systems like SQL or Amplitude
Experience in identity services
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company.
We're a highly ambitious, large-scale technology company with a
soul. Fundamental to our mission to help build a better Internet is
protecting the free and open Internet.
Project Galileo : We equip politically and artistically important
organizations and journalists with powerful tools to defend
themselves against attacks that would otherwise censor their work,
technology already used by Cloudflare's enterprise customers--at no
Athenian Project : We created Athenian Project to ensure that state
and local governments have the highest level of protection and
reliability for free, so that their constituents have access to
election information and voter registration.
Path Forward Partnership : Since 2016, we have partnered with Path
Forward, a nonprofit organization, to create 16-week positions for
mid-career professionals who want to get back to the workplace
after taking time off to care for a child, parent, or loved
126.96.36.199 : We released 188.8.131.52 to help fix the foundation of the
Internet by building a faster, more secure and privacy-centric
public DNS resolver. This is available publicly for everyone to use
- it is the first consumer-focused service Cloudflare has ever
released. Here's the deal - we don't store client IP addresses
never, ever. We will continue to abide by our privacy commitment
and ensure that no user data is sold to advertisers or used to
Sound like something you'd like to be a part of? We'd love to hear
This position may require access to information protected under
U.S. export control laws, including the U.S. Export Administration
Regulations. Please note that any offer of employment may be
conditioned on your authorization to receive software or technology
controlled under these U.S. export laws without sponsorship for an
Cloudflare is proud to be an equal opportunity employer. We are
committed to providing equal employment opportunity for all people
and place great value in both diversity and inclusiveness. All
qualified applicants will be considered for employment without
regard to their, or any other person's, perceived or actual race,
color, religion, sex, gender, gender identity, gender expression,
sexual orientation, national origin, ancestry, citizenship, age,
physical or mental disability, medical condition, family care
status, or any other basis protected by law. We are an
Cloudflare provides reasonable accommodations to qualified
individuals with disabilities. Please tell us if you require a
reasonable accommodation to apply for a job. Examples of reasonable
accommodations include, but are not limited to, changing the
application process, providing documents in an alternate format,
using a sign language interpreter, or using specialized equipment.
If you require a reasonable accommodation to apply for a job,
please contact us via e-mail at email@example.com or via mail at
101 Townsend St. San Francisco, CA 94107.
Keywords: Cloudflare, Kirkland , Product Manager - Identity & Access Management, Executive , Kirkland, Washington
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