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Account Director

Company: Renovo Solutions
Location: Kirkland
Posted on: February 14, 2021

Job Description:

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Account Director Full Time Management Kirkland, WA, US RENOVO SOLUTIONS LLC --provides healthcare technology management solutions to help reduce costs, increase quality and improve medical equipment performance in healthcare facilities nationwide. We also provide unbiased and objective healthcare technology management advice and consulting. At RENOVO, we value knowledge, reliability, and integrity in our employees. If you are interested in being a part of a team that is committed to making a difference in healthcare equipment maintenance and healthcare asset and technology management, we invite you to apply for one of the open positions. We are always looking for talented, passionate, hard-working people to join our team. Our employees are not afraid to speak their mind, to try new things, and to wear multiple hats. Our people are empowered to help our customers. We foster teamwork and cooperation, and always promote a "customer first" philosophy. We uphold this standard with our associates, clients, partners, and the communities in which we do business. We live by our company's Five Guiding Principles, which we have termed TRUST:

  • Treat --each other with care, kindness and respect.
  • Respect --our associates' responsibility of putting family first.
  • Uphold --the highest standards of excellence in all we do.
  • Share --our success with our associates, clients, partners and community.
  • Treasure --our people and promote from within. Summary : An Account Director isassigned full time on-site to a specific resident staff account(facility).The Account Director isresponsible for all aspects of on-site account management and supervision ofall service personnel assigned to him/her.Due to the close daily relationship and interaction with hospital,medical and administrative staff, as well as, vendors and service personnel,the Account Director is required to demonstrate excellent customer servicerelations and organizational skills.Dueto the multi-faceted management responsibilities, the Account Director mayspend up to 100% of their time on administrative tasks. Specific Responsibilities:
    • Must exhibit excellent leadership ability and personnelskills. An individual must be able to deal with people in a managerial orsupervisory role, establish work priorities and schedules, trainingrequirements, etc., in a manner sensitive to both the customer and co-workers. Whileworking with the Senior BMET (supervisor) and Responsible Manager, the Account Directoris responsible for the day-to-day management of the medical equipmentmanagement program and the resident staff (usually multiple FTE's) directlyunder him/her, including conducting performance reviews and any disciplinaryactions required.
    • Must take responsibility for clerical needs, includingcompleteness and accuracy of service reports, filing, tracking of scheduledmaintenance (SM) and repair services, monthly status reports, and notificationto departments of overdue and incomplete SM's.
    • Coordinates outside vendor services as required orrequested and tracks outside vendor SM's and repairs, including negotiation ofservice contracts when necessary.
    • Where applicable, assists in tracking of inventoryadditions and deletions to the Renovo Services agreement.Communicates with appropriate support staffpro-actively to assure customer satisfaction with the Renovo program.Reviews Inventory & budgetary reports foraccuracy and completeness.
    • Must work independently to schedule all SMs whilebalancing repair calls as required.Mustrespond to all urgent requests for service verbally within 15 minutes.
    • Must prioritize balance of repairs and scheduledservices accordingly.
    • Orders and tracks all necessary parts and purchasedservices for repairs using the approved purchasing method for the account.Demonstrates good judgement on which repairsare attempted on-site.
    • Maintains timely and accurate knowledge of equipmentstatus through proper use of department schedules, inventories and PMschedules.
    • Responsible for inventory control.Must accurately track and report alladditions, deletions, and changes including accuracy of department inventoriesand SM schedules.
    • Must exhibit extraordinary customer relationsskills.A close daily relationship withthe customer requires a high level of customer satisfaction and perception ofvalue per dollar cost.Company image isperceived primarily through contact with the customer and on-site personnel.
    • Must work closely with his or her Managers to keep theminformed of account status. This must include SM status, repair status, leveland type of projects underway and customer concerns and problems.
    • Assists in user education and new equipment evaluationas requested.Assists in evaluation ofpredictable life span of aging equipment.
    • As pertaining to equipment management, tracks safetyand quality related issues as required by the facility including hazardnotification, equipment failure related to patient safety, manufacturer recallsand mandatory equipment notifications and upgrades.Attends Safety Committee meetings as requiredby the facility.
    • Assures the maintenance of test equipment to highstandards.Tracks test equipment, parts inventoryand other on-site assets as assigned.Maintains accurate quantity and locations for all company assets underhis/her control.
    • Performs other duties as assigned, including assistingwith on-site repair calls as needed.
    • Must be available for after hours service calls andparticipate in the on-call rotation if asked to do so. 17.Performs other duties as assigned. ** ** Important Note.If you were previously employed as a memberof the staff at this facility, this list of duties supersedes any other list ofduties that you were assigned at that time.If the customer asks you to perform a task that is outside of the scopeof those listed above, you must refer that request to your immediate Renovosupervisor, who must formally authorize and document this change in the scopeof your duties. Requirements:
      • A.S. Degree in Electronics and/or Biomedical Technology or equivalent military required. BS Biomed or Comp/Electrical Engineer Skills, Knowledge and Abilities:
        • CBET or CHTM preferred.
        • High school diploma or equivalent required.
        • Minimum of 5 years experience in the service and maintenance of medical equipment.
        • Minimum of 1 year supervisory experience required.
        • Exceptional organizational skills required.
        • Excellent written and verbal communication skills required. EEO Statement-- RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. RENOVO Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of RENOVO's employees to perform their job duties may result in discipline up to and including discharge.

Keywords: Renovo Solutions, Kirkland , Account Director, Executive , Kirkland, Washington

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