Mission Operations Engineer, Indo-Pacific with Security Clearance

Company: Anduril Industries
Location: Seattle
Posted on: May 2, 2024

Job Description:

Anduril Industries is a defense technology company with a mission to transform U.Sand allied military capabilities with advanced technologyBy bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and soldAnduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control centerAs the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not yearsThe Mission Operations (MOPs) team is responsible for managing the execution, growth, and success of our customer accountsWorking across product, engineering, sales, and logistics teams, our Mission Operations Engineers own the customer relationships and develop, plan, and deploy Anduril products in support of their missionsThey work side-by-side with customers to understand their specific problem sets and then shape Anduril's offerings alongside our engineering teams to fit the mission needsBecause the problems we solve are uniquely challenging, our Mission Operations Engineers naturally gravitate toward finding solutions and are adept at navigating organizational hurdlesThey are ultimately responsible for customer and mission success and therefore play a critical role in the shaping and future of Anduril IndustriesCommand & Control is one of Anduril's Business Lines focused on building a next-gen software-defined distributed C2 architecture focused on orchestrating and automating 3rd party combat-fielded sensors and strike-networks for synchronized joint operationsWe work with mission partners and operators to deploy reliable and robust capabilities on operationally-relevant fielding timelines to meet complex challenges across the DOD and ICROLE OVERVIEW Orchestrate the deployment of Anduril productsLead the planning and deployment of Anduril's flagship hardware and software products in support of customer missionsThrough collaboration with our engineering, logistics, and technical operations teams, Mission Operators are in charge of deploying our products to the field, training end users, and ensuring the high performance of our productsWe are obsessed about engagement and keeping our finger on the pulse of how customers interact with our productsThis helps us improve the user experience and evolve their operational tactics and techniquesAnd if something isn't quite right, we work with product teams to quickly address the issue on behalf of our customerGrow your business through customer successIn addition to the operational and executive relationships you own, you will be responsible for meeting commercial targets that drive top line growthThis requires establishing committed and trust-based partnerships with our customers to not only help them solve their immediate problems, but also to foresee future opportunities where Anduril's technology can make them more effectiveUnderstanding Anduril's value proposition and articulating how we can have an impact on a customer's problem set, from the executive level to the end user, is critical to positioning Anduril for the futureShape our products to meet mission needsWork side-by-side with our customers to understand their specific mission challenges and represent the customer as you work with Anduril engineers to shape products that solve critical national and international security challengesAnduril engineers rely on Mission Operators to understand the lay of the land and bring a perspective that informs the product development processCollaborate across nearly every Anduril teamSuccessfully deploying our complex hardware and software products requires collaborating with nearly every internal Anduril team - business development, engineering, product, logistics, finance, legal, contracting, technical operations, and many moreYou'll be responsible for ensuring each party is engaged and informed, and will therefore become well-versed in what it takes to really bring the best of Anduril to our customersWHAT WE'RE LOOKING FOR Mission First MindsetWe put the needs of the mission and our customers first and understand that the US and its allies have no preordained right to victory in any future conflictWe actively seek out opportunities to better understand our customers' mission needs, with a goal to build the best possible products for the warfighter and radically evolve our national and international defense capabilitiesWe push ourselves and the limits of our capabilities in the pursuit of this goalOwnership MentalityWe're looking for owners; those who have a natural bias to assume responsibility, a healthy dose of skepticism, and contribute to a culture of performanceWe empower our Mission Operators to quickly assume high levels of responsibility and entrust them to actively own their account and shape its successOur Mission Operators are just as comfortable helping to shape a proposal or pitch a new customer as they are working with engineers on new features or deploying products in the fieldTechnical Aptitude and Intellectual CuriosityWe are first and foremost a technology company, working at the leading edge of capabilities like machine learning, autonomy, distributed networking, and multi-modal sensor fusionDo you have a natural desire to see beyond simple cause and effect relationships to really understand how complex systems operate? Do you actively seek out opportunities to educate yourself? These capabilities form the foundation of our product offerings, so we are looking for those who are comfortable communicating technical concepts and can articulate them in the context of the customer's missionStructured Thinker and Problem SolverLeading technical programs requires clear communication and well thought-out plansWe are looking for assertive communicators who bring a thoughtful perspective and honest dialogueA solution-driven approach, the ability to distill complexity into its essential, digestible components, and the ability to supervise execution are critical to ensure mission successHigh Value Team MemberDo you enjoy working as part of a team? At Anduril, the path to success weaves through the organization - account teams, engineering, logistics, technical operations, and moreIt requires humility, an eagerness to learn, and empathy toward your fellow team memberWe assume best intentions and empathize with customers just as we do with our colleaguesCan you develop rapport at both the user and executive levels? Do you enjoy sharing successes? We are a low ego group that promotes teamwork and collaboration to bring about success360 Degree LeaderWe are a flat, non-hierarchical organization with a matrix structure that is dynamic and evolvingWe expect you to be self-aware enough to recognize your position of unstated leadership within the companyYou should have a demonstrated ability to lead and influence people through both formal and informal constructs and in situations where there is lack of clarity across teamsFinally, we need people who identify gaps and breakdowns and solve them immediately, rather than point them out and step backYou should also seek 360 feedback to help inform your growth trajectory as a leaderDiversity & InclusionOur mission is reshaping our worldAnd at the heart of our mission is our peopleTheir diversity is our strengthThey reflect the world in which we do business and the communities in which we liveWe celebrate diversity and welcome applications from people of all walks of life, and encourage you to confidently share your unique experiences with usWHAT YOU'LL DO:--- Serve in a customer-facing Account Manager capacity, working directly with a key US treaty alliance partner in Asia to develop and deploy Anduril integrated hardware-software C2 products to meet customer and operational needsOwn the delivery of contract deliverables to include developing and implementing measures of performance and effectiveness, writing technical reports, and creating user engagement roadmaps--- Design & implement user feedback loops to gather, triage, and prioritize requirements, feedback, issues, and challenges found through the employment of Anduril C2 products during training, exercises, and normal use within unit schedules.--- Provide input to program and engineering teams to drive the development of product features and configurations that enhance or greatly improve efficiency of user workflows and employment of Anduril C2 products.--- Support engagement with all service components of the Japan Self Defense Forces and other US and Japanese Government organizations as required to integrate Anduril products laterally across Japan Ministry of Defense customers for increased adoption.--- Develop and contribute to a streamlined user feedback and engagement system, which includes issue tracking, training sessions, refreshers, and focused preparation for large scale exercises and events.--- Translate customer requirements and technical documentation from English to Japanese and Japanese to English in support of program contract deliverables and development of Anduril products to meet customer operational needs.--- Provide sequential interpretation from English to Japanese and Japanese to English during technical exchange meetings, executive engagements, and throughout customer demonstration eventsREQUIRED QUALIFICATIONS:--- Fluent Japanese linguist (Interagency Language Roundtable (ILR) of 2+/2+ reading/listening with Oral Proficiency Interview rated 2 or greater, JLPT N2, or equivalent qualifications strongly preferred)--- Experience in technical program/account management roles--- Experience translating and decomposing highly technic

Keywords: Anduril Industries, Kirkland , Mission Operations Engineer, Indo-Pacific with Security Clearance, Engineering , Seattle, Washington