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Senior Technical Writer

Company: Salesforce
Location: Kirkland
Posted on: February 22, 2021

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob Details At Tableau, we're on a mission to help people see and understand their data. The Content Experience team at Tableau creates and manages content that supports all Tableau products and versions, operating systems, devices, languages, and publishing locations. Our customers range from novice first-time users to skilled analysts , storytellers , site admins, and developers with deep product and technical expertise. We are looking for a Technical Writer t o create best-in-class content for the Tableau platform. Our team works in a fast-paced, agile environment to deliver self-service content that allows our customers to find answers to their questions quickly.-- What you'll be doing :-- Do you want to help people understand how data is changing our world? As a Technical Writer for the Data team, you will be a central driver in developing content that empower s our customers .-- You will help individuals and organizations unlock the full potential of their data by creating and maintaining accurate , accessible user content . Your audience will use this content to connect to , configure, and clean data, develop new analytical capabilities by extending functionality through APIs , and create visualizations to publish and share.--

  • Collaborat ing and Connecting . Work with partners in product development, user experience, user research, and customer solutions to understand customer needs and deliver technical content to a global audience.
  • Writing . Compose and update reference and conceptual content that will be used by customers , internal audiences , and developers with a range of Tableau experience.--
  • Creating . Produce engaging content that allows people to find answers to their questions easily .
  • Innovating. Develop cre ative solutions that address multiple learning levels and styles.--
    • Delivering. Ship content in-step with product release cycles, and to a global audience.
    • Measur ing . Refer to content metrics and other customer and support feedback to refine the customer content experience.--
    • Leading . You have great ideas and you're not afraid to share them. You are a problem solver and pride yourself on your ability to articulate and execute a plan.
    • Recruiting. Tableau hires company builders; employees are expected to be on the constant lookout for the best talent to bring onboard, helping Tableau continue to build one of the best companies in the world.-- Who you are : Technical . You've written both developer and end-user content, with experience documenting technologies like REST, SQL , GraphQL , or languages like R and Python. You've worked closely with developers to create content targeted to both new and experienced developers. You love learning new tools and programming languages, and you constantly push the boundaries in order to create engaging content. You will blaze the trail for Tableau users by using new capabilities to create scenario-based documentation and examples that delight our customers.-- Skilled Communicator . We are looking for candidates who have excellent writing, editing, and communication skills. You are passionate about learning new skills and concepts and are excited by cutting-edge technology. You also like to help others learn, and you have a knack for distilling information and crafting clear and engaging instructions. You'll document Tableau capabilities by working closely with feature teams and interpreting technical specifications.-- Strategic. You are detail-oriented, but you don't get lost in the minutiae. You thrive on big-picture thinking and strategic planning, while working in an agile manner to deliver great experiences to customers. Curious. You are a problem solver. You have an inquisitive mind and you're not afraid to use it. You know when to ask questions, which questions to ask, and how to listen with intent to learn.-- People-friendly . You work easily with other writers, developers, marketing , and, of course, with customers.-- Hands on . Your typical approach to figuring out how something works is to try it and see. You'll test new features in early builds, try out new programmatic APIs, and work closely with the product team to provide feedback. Creative . You're constantly thinking about the shortest distance between the problem and the solution, and you're able to convey that in a meaningful way. Independent . You like to figure out what's needed and then get to work!-- Education/Experience:
      B.S. or B.A. degree in Technical Communications or equivalent, and 3-5 years of professional technical writing experience preferred. Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all. Posted 30+ Days Ago Full time JR80415 About Us Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

Keywords: Salesforce, Kirkland , Senior Technical Writer, Engineering , Kirkland, Washington

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