Program Supervisor

Company: YWCA Seattle King Snohomish
Location: Edmonds
Posted on: February 15, 2026

Job Description:

Job Description Job Description Why work with YWCA Seattle King Snohomish? YWCA SKS is the region’s largest non-profit organization with a 120 year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference. We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30 hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today! What You'll Do The Edmonds New Start Center (EDNSC) is a new 24/7 Emergency Housing facility operated by the YWCA of Seattle, King, and Snohomish County, located in Edmonds, WA. The center provides safe, supportive housing for up to 45 individuals who are transitioning from homelessness to permanent housing. Clients have access to a range of on-site services, including case management, life skills training, and connections to healthcare and employment resources, all designed to support their journey toward stability and self-sufficiency. The center emphasizes a compassionate, community-focused approach, fostering an environment where clients can rebuild their lives with dignity, independence, and hope. The Program Supervisor is responsible for providing high quality, culturally responsive, and consistent in-person operational and administrative support for the Edmonds New Start Center. This role provides onsite leadership in the absence of the Program Manager during assigned shifts, including staff oversight, workflow direction, and immediate corrective guidance and mediation, in alignment with YWCA policies. This position will also be on-call to fill in for staff shifts, and to ensure documentation accuracy and service quality. This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of antiracism and grounding those principles in everyday work requires job skills and core values. INTERNALS ONLY: CLOSED DATE: Friday, February 6th, 2026 at 5:00PM As an equal opportunity employer, we highly encourage people of color to apply. Note: This is an onsite position. Expectations of your role: Managerial Support facility staff and operations in the absence of the Program Manager Establish and maintain staff schedules, and serve as on-call backup to cover staff absences Monitor and maintain inventory of office materials and supplies Manage grocery purchasing and deliveries, including planning menus, shopping for ingredients, preparing cold-prepared meals, and coordinating daily food-related activities to ensure smooth and timely service delivery Coordinate with the custodian team to identify, communicate, and resolve facility-related issues as they arise Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions Safety and Security Coordinate with responders and support in emergency situations and crisis management in the absence of the Program Manager Maintain working knowledge of fire, safety and disaster plans related to emergency situations and conditions Ability to de-escalate conflicts or crises in the facility between clients and/or other individuals, and direct them to appropriate staff who can provide next steps Administrative Duties Record all pertinent information in logbooks, and email Life Coaches, the Program Manager, or others as needed Support documentation and reporting as required by funding sources Understand and follow all policies in the EDNSC Staff Handbook as well as other YWCA policies and procedures The duties listed above are representative of the essential functions of the position. Other duties may be assigned as needed. Must have's to be successful: Bachelor’s degree in social services, human services, public administration, or related field, or equivalent combination of education and experience Minimum of 3–5 years of supervisory experience, including managing, coaching, and evaluating staff in social service or client-facing settings; experience supervising 10 or more staff preferred Demonstrated ability to lead teams in a fast-paced, high-demand environment, including evenings and weekends Understanding of homelessness, poverty, and trauma, and how these issues intersect with systemic oppression, race, gender, sexual orientation, and disability Strong computer proficiency , especially with Microsoft Word, Excel and Outlook in a networked Windows environment Ability to work evenings and weekends Experience responding to crises and high-stakes incidents, including conflict de-escalation, emergency management, and critical decision-making Demonstrated experience in operational management , including workflow oversight, inventory control, scheduling, and record-keeping Excellent oral and written communication skills, including documentation of incidents, case notes, reporting, and staff interactions Experience working with diverse populations, including BIPOC, LGBTQ, immigrants, refugees, and individuals experiencing homelessness Ability to work independently, exercise sound judgment, and make operational decisions in the absence of the Program Manager Knowledge of services available in Snohomish County and greater Puget Sound for low-income or individuals experiencing homelessness desirable Hours, Rate, and Benefits Hourly Rate: $34.50 Hours: 40 Hours per week Physical Requirements The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. In performing this position, the employee: Continuously exchanges information through listening and talking with clients, agency staff, volunteers, and individuals in the community Monitors client and staff safety by watching interactions, and scanning the Center for any unusual or suspicious activities Continuously repetitive use of hands and wrists handling, grasping and reaching in using computers, telephones, fax machines and other office equipment Continuously sitting, often for extended periods while performing desktop activities Walking around the facility and occasional standing in performing duties Frequently lifts and carries up to 5 lbs. of paperwork, files, and materials, occasionally up to 40 lbs. of food, hygiene supplies, clothing or other items Frequently bends and stoops while obtaining files in lower drawers Ability to frequently move about the facility using the stairs and in emergent situations able to move about the facility quickly following emergency protocols All positions at YWCA of Seattle \u007C King \u007C Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. * Continuously over 80% time; Frequently 20-80% time; and occasionally under 20% time INTERNALS ONLY: CLOSED DATE: Friday, February 6th, 2026 at 5:00PM YWCA encourages applicants with a variety of experiences to apply! At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity. Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity. Mental Health Considerations All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines. Equal Opportunity Employment YWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement. For more information Contact us at careers@ywcaworks.org with any questions or if you need accommodation for your application.

Keywords: YWCA Seattle King Snohomish, Kirkland , Program Supervisor, Customer Service & Call Center , Edmonds, Washington