Front Office Supervisor (PM) - Heathman Hotel Kirkland
Company: Columbia Hospitality Inc
Posted on: November 24, 2022
The Heathman Hotel Kirkland is the only boutique hotel in the
vibrant neighborhood of downtown Kirkland, Washington. Indulge in a
refreshing blend of modern luxury, with warm and personalized
service. Our 91 guestrooms and suites are luxurious and
comfortable, with a variety of sizes and amenities to meet your
needs, whether business or pleasure. Savor an inspired seasonal
menu and re-imagined dishes, brought to life through traditional
hearth over cooking at Hearth. Sip on distinctive craft cocktails
in the bar, with indoor and outdoor seating available year-round.
Enjoy a leisurely stroll around Lake Washington and the downtown
Kirkland arts and shopping district. Front Office Supervisor (PM) -
Heathman Hotel Kirkland "People never forget how you made them
feel."Maya Angelou's famous statement serves as a rallying cry
throughout Columbia Hospitality and fuels our collective drive -
and success. Our people are our purpose, and our brand is our
people. We seek extraordinary individuals who drive our brand
promise of Creating Exceptional Experiences. We are a people-first
organization, ignited from the inside to succeed on the outside. We
are a tight-knit, inclusive, values-driven team and we trust one
another to have each other's backs. We show up every day with open
hearts, an inclusive mindset, and a genuine respect for those
around us. We have fun, grow together, and strive to leave a
positive lasting impression on everyone we meet. The Perks
*Eligibility of perks is dependent upon job status
--- Get Paid Daily (Make any day payday)
--- Paid Time Off & Holiday Pay (Because Balance Matters)
--- Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA
--- Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks
(Yes, Discounted Travel!)
--- Task Force Work Opportunities (Grow your career in idyllic
locations across the globe)
--- Values Based Culture (#OMGLIFE)
--- Culture Add (Creating Space for Fresh Perspectives)
--- Referral Bonus (Get Paid to Recruit)
--- Employee Assistance Program
--- "Columbia Cares" Volunteer Opportunities
--- Committee Participation Opportunities (Fun, Philanthropic,
--- Online Learning Platform to Help You Develop!
The Brass Tacks
--- Supervising procedural aspects of the hotel's front office
(Including Front Desk, Valet, PBX, and Reservations if applicable),
maintaining a presence during peak traffic periods.
--- Ensuring guest and employee needs and concerns are responded to
in a timely, professional and friendly manner with a focus on
service recovery when applicable.
--- Performing front desk agent duties as necessary, such as
registration, check out and processing room reservations for
--- Ensuring proper execution of VIP requirements, including room
requests, amenity placement, welcome letters, gifts, etc.
--- Ensuring that all safety and security policies and procedures
--- Assisting with the training, coaching and development of team
--- Assisting with interviewing team members.
--- Maintaining an up to date working knowledge of all property
amenities as well as any special events.
--- Preparing daily reports and distributing as directed.
--- Understanding of all front office standards and assisting in
--- Supplying guests with directions and information regarding
property amenities, services, and hours of operation, and local
areas of interest.
--- Completing designated cashier and closing reports in the
--- Following all company policies and procedures; reporting
accidents, injuries, and unsafe work conditions to manager; ensure
uniform and personal appearance are clean and professional.
--- Maintaining confidentiality of proprietary information;
protecting company assets.
--- Welcoming and acknowledging all guests according to company
--- Developing and maintaining positive working relationships with
others; support team to reach common goals.
--- Performing other reasonable job duties as requested by
The Nitty Gritty
--- Prior front-desk supervisory or lead experience in hospitality
or hotels preferred
--- Strong written and verbal communication skills required
--- Experience leading a team
--- Previous customer service or guest relations experience
--- The ability to read, write, and speak English fluently is
required to analyze, and interpret general business periodicals,
professional journals, technical procedures, or governmental
--- The ability to effectively present information and respond to
questions from group of managers, clients, customers, and the
--- The ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume.
--- The ability to solve practical problems when only limited
--- The ability to interpret written and oral instructions.
--- Must possess basic negotiation skills and strong customer
--- Strong computer skills: Full knowledge of Microsoft Office with
an emphasis on Outlook, Excel and Word.
Don't meet every single requirement? At Columbia Hospitality we are
dedicated to building a diverse, inclusive, and authentic
workplace, so if you're excited about this role but your past
experience doesn't align perfectly with every qualification in the
job description, we encourage you to apply anyways. You may just be
the right candidate for this or other roles. The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer
committed to an inclusive environment without regard to age, race,
color, ancestry, national origin, religion, disability, sex, gender
identity or expression, sexual orientation, or any other protected
status in accordance with applicable law. We strive for excellence
in every position within the company and select the most qualified
people who embrace our service philosophy and these values.
Accountability - Creativity - Enthusiasm - Honesty - Inclusion -
Respect Columbia Hospitality is a national management and
consulting company with more than 25 years of experience in
creating hospitality solutions and delivering exceptional
experiences. Our portfolio includes award-winning hotels and
resorts, premier residential communities, restaurants and bars,
private and public golf clubs, conference centers, and distinctive
venues. Columbia Hospitality has been consistently recognized as
one of the Top Companies to Work for in Washington by Seattle
Business Magazine and Puget Sound Business Journal for their
commitment to creating a fun, dynamic and nurturing work
environment for team members.
Keywords: Columbia Hospitality Inc, Kirkland , Front Office Supervisor (PM) - Heathman Hotel Kirkland, Administration, Clerical , Kirkland, Washington
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