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Call & Referral Patient Coord - In Office, Non-Remote (40 hrs/wk)

Company: EvergreenHealth
Location: Kirkland
Posted on: November 16, 2021

Job Description:

***Up to $2,000.00 sign on bonus of a new employee of EvergreenHealth***Monday - Friday 8:00am - 4:30pm (In Office, Non-Remote)Job Summary:Responsible for supporting EvergreenHealth Primary Care practices by providing best practice scheduling for patients and providers, as well as triaging and attending to varying patient needs. Service provided by this position is vital to the organization as it is often the first contact with patients and providers.Primary Duties:1. Provides scheduling of patient appointments as part of a centralized contact center supporting multiple clinic locations with multiple provider schedules. Examples of appointment types include new patient, urgent same day and next day, return visit, flu and vaccination, civil exams, labor and industry (L&I), motor vehicle accident (MVA), and clinic procedures.2. Manages incoming and interoffice telephone calls/inquiries, takes complete and accurate messages, and coordinates communication between appropriate interdisciplinary staff including but not limited to: MA's, RN's, ARNP's and MD's.3. Daily management of Web Message appointment requests via outbound consumer calls for appointment scheduling.4. Utilizes predefined message templates and routes to appropriate party for patient coordination/assistance as needed.5. Directs patients to other departments and/or resources as needed; transcribes and forwards patient messages as appropriate.6. Performs other duties as assigned.Qualifications:REQUIRED for the position:High school graduate or equivalentTwo years of experience in a hospital, medical office or healthcare insurance settingAbility to type 35 W PM with high degree of accuracyKnowledge of clinical/medical office proceduresAbility to be flexible and relate well with others in a professional and pleasant mannerKnowledge of medical records confidentialityCritical thinking, solid judgment and ability to act quickly following standard process for callers in crisis.Excellent communication skills with a high degreeDESIRED for the position:Working knowledge of insurances, Medicare, DSHS, Labor and Industries, and other third party insurancesPrevious insurance verifier, pre-authorization and/or medical receptionist experienceKnowledge of medical terminologyPI150832045

Keywords: EvergreenHealth, Kirkland , Call & Referral Patient Coord - In Office, Non-Remote (40 hrs/wk), Administration, Clerical , Kirkland, Washington

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