Branch Supervisor Kirkland

Company: Seattle Credit Union
Location: Kirkland
Posted on: January 8, 2021

Job Description:

Branch Supervisor Kirkland365 Kirkland Ave, Kirkland, WA 98033, USA Req #539 Friday, November 20, 2020Job Title: Branch SupervisorFunctional Area: OperationsDepartment: BranchReports to: Branch ManagerEmployee Type: Regular, FTFLSA Status: Non-ExemptSeattle Credit Union is proud to be an Equal Opportunity Employer/Affirmative Action employer. All qualified applicants, including racial and ethnic minorities, women, veterans, individuals with disabilities are encouraged to apply.Role at Seattle Credit UnionSeattle Credit Union is dedicated to assisting our members achieve financial prosperity by listening to their needs and providing the education, banking services, and lending tools to achieve those goals. We're looking for innovative, conscientious and dedicated professionals who are excited to give back to the communities they serve and make a positive impact in the lives of all people in our community. Our credit union places focus and commitment to be inclusive of all members to help them further their financial goals, and all employees, so they can succeed in our workplace.Our Branch Supervisor is responsible for the member service, operational integrity, people development, and sales production of the branch, as directed by the Branch Manager. The Branch Supervisor is responsible for the overall operation of the branch in the absence of the Branch Manager.ESSENTIAL JOB FUNCTIONSLEADERSHIP & STAFF DEVELOPMENT

• Enable individual team members to grow and succeed by providing timely feedback, coaching effectively, and rewarding hard work.
• Responsible for the timely completion of staff performance reviews, performance development plans, staff one-on-one meetings, and staff coaching sessions.
• Effectively conduct and participate in branch sales, service, and operational staff meetings as directed by the branch manager.
• Support, promote, and ensure that staff activities are aligned with SMCU's overall mission, vision, and values.Demonstrated ability to drive for results and hold branch staff accountable for achieving individual/branch sales, service, and operational goals.SALES & SERVICE
  • Leads by example by demonstrating effective consultative sales and service interactions using the Platinum Sales & Service model.
  • Steps in to function as a branch teller and new accounts/loan representative as needed to maintain a high quality member service experience.
  • Assists staff in maintaining individual Quality Loop member satisfaction ratings in accordance with credit union goals by providing high quality service based on our service standards.
  • Uses coaching as the primary tool for improving staff performance by holding regular coaching sessions and documenting results using the Platinum Sales & Service model.OPERATIONS/ADMINISTRATIVE
    • Responsible for completing branch audits for signature cards, loan files, cash counts, negotiable instruments, new accounts, and any other audits, as assigned.
    • Ensures compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC), Customer Information Program (CIP) is maintained in areas such as currency transaction reporting, new accounts, new loans, suspicious activity reporting, and the completion of wire transfer requests.
    • Assures that staff is trained on all operational/procedural changes in a timely manner.
    • Maintains security of physical premises; branch assets (cash, cash items, furniture, fixtures, and equipment); members' accounts.
    • Ensures that end of day branch balancing procedure is successfully completed at the end of each business day.
    • In order to comply with the SAFE Act, this position may be required to register with the NMLS Registry as a Mortgage Loan Originator (MLO).OTHER DUTIES MAY BE ASSIGNEDWORKING CONDITIONS
      • Direct exposure to robbery.
      • Work is performed in an office environment. Will be required to attend off-hours and off-site meetings.
      • Will be required to work Saturday hours.
      • Physical effort may be required to lift supplies such as coin or additional currency orders, boxes of copy paper, transaction receipts, computer paper, and checks up to 50 lbs.QUALIFICATIONS
        • High School diploma/GED required - 2 year college degree preferred.
        • Working knowledge of Microsoft Word, Excel, and other Office Suite products.
        • Solid knowledge of credit union history and its philosophy preferred.
        • Strong knowledge of consumer or home equity loans preferred.
        • Comprehensive knowledge of state and federal regulations such as Reg B, Reg E, Reg D, Reg CC, Reg Z, and the Bank Secrecy Act.SKILLS
          • Strong professional oral and written communication skills
          • Excellent organizational skills
          • Cash drawer balancing skills
          • Excellent interpersonal skillsABILITIES
            • Ability to communicate with tact, discretion, and courtesy within and outside the organization.
            • Maintain a professional appearance and demeanor.
            • Ability to manage multiple tasks and priorities.
            • Ability to handle stress in a high volume and fast-paced environment.
            • Math aptitude sufficient to understand and explain dividend and interest calculations.
            • Ability to understand and readily learn computer lending and other system applicationsExperience
              • Minimum of two years' experience in a financial services industry required, banking or credit union preferred
              • Minimum of one year experience in financial services operations (including customer service, business development, lending and teller knowledge)
              • Minimum of one year experience in a supervisory, leadership or coaching capacity, providing leadership, training and coaching feedback/guidance to others
              • Knowledge and previous experience in customer service, business development, lending and teller experienceTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Other details
                • Pay Type Hourly

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