Customer Success Manager
Company: Echelon Fitness Multimedia LLC
Location: Seattle
Posted on: April 18, 2024
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Job Description:
About Us: Welcome to the heartbeat of Echelon Fitness, where
we're not just raising the bar; we're rewriting the entire fitness
playbook. Think of us as the rebels of the fitness world-the ones
who dare to blur the lines between sweat sessions and entertainment
extravaganzas. Here at Echelon, we're more than just a company;
we're a movement. Picture a team of driven individuals who eat
challenges for breakfast and wash them down with a protein shake.
We're the tech junkies, the fitness fanatics, the creative sparks,
and the unapologetic dreamers, all converging to create something
truly extraordinary. The Opportunity We are currently on the
lookout for a dedicated entry-level Customer Success Manager who
will join our vibrant team. The successful candidate will act as a
primary touch-point for our customers, helping to maximize their
satisfaction and ensuring they get the most out of our products and
services. Job Responsibilities Develop relationships with customers
and understand their unique goals and objectives to ensure their
successful use of our product. Provide troubleshooting assistance
for customer orders, account statuses, and relevant problems.
Provide customers with detailed product suggestions and usage
instructions, addressing any questions or concerns they may have.
Work collaboratively with the sales team to secure renewals and
upsell opportunities. Maintain a deep knowledge of company products
and services. - Desired Qualifications A bachelor's degree in
business or a related field. Excellent communication and
interpersonal skills. Ability to manage multiple clients and
priorities simultaneously. Problem-solving skills surrounding
customer service issues and concerns. Basic understanding of sales
principles. - Nice-to-haves Previous experience in customer success
or account management role. Experience with CRM software (e.g.,
Salesforce, Zoho CRM, HubSpot). Knowledge or interest in
sustainable energy products and services. Experience working in a
fast-paced, entrepreneurial and dynamic environment. Bilingual or
multilingual proficiency. Powered by JazzHR Compensation details:
85000-98700 PI1f6e79f586b8-26276-34023859
Keywords: Echelon Fitness Multimedia LLC, Kirkland , Customer Success Manager, Executive , Seattle, Washington
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